Known Issue: Proposals: Face Effects Section Visible Despite Face Effects Being Disabled

Known Issue

Proposals: Face Effects Section Visible Despite Face Effects Being Disabled

Last updated: June 8, 2026

Issue ID: PB-7387

Issue Summary

Some users have experienced an issue where the Face Effects section appears in Proposals despite having Face Effects disabled in their event settings.

Current Status

Common Ways Customers Describe This Issue

Customers may describe this issue in one of the following ways:

• Why does my Proposal show a Face Effects section while I have Face Effects disabled in my event configuration?
• Face Effects are showing in the Proposal even though they are turned off
• Glam Effects still appear after disabling Face Effects
• The Proposal is showing effects that are disabled
• Face Effects are turned off, but customers can still see them in the Proposal
• The Face Effects section will not hide from the Proposal
• Proposal settings do not match the event’s Face Effects settings

Who Is Affected

This issue may affect customers using:

• Fiesta Web App versions 1.7.1+

What Happens

When Face Effects are selected for an event, the Face Effects section may still appear in the Proposal even when Face Effects are disabled in the event settings.

Workaround Steps

1. Enable Face Effects in your event configuration
2. Press Deselect All
3. Re-disable Face Effects

When Will This Be Fixed?

Our team is actively working on a fix. We do not have an exact release date yet. This article will be updated when a fix is available.

User Action Required

Follow the steps in the Workaround section above.

If The Issue Persists After Following The Workaround

Please contact our Support team and include the following information:

• The issue ID: PB-7387
• Your current Fiesta login email address
• Your iOS App or Web App version
• Your web browser (Safari, Chrome, Edge, etc.)
• A screenshot or screen recording of the issue

Contact Support