Double 2x6 Photo Strips Print & Cut Incorrectly From Gallery Mode
Last updated: September 8, 2026
Issue ID: PB-6516
Issue Summary
Some users may experience an issue where Double 2x6 prints from Gallery Mode print incorrectly, even though the same event prints correctly immediately after a new Capture is taken.
Current Status
| Status | Known issue — no workaround |
|---|---|
| Affected product | Fiesta iOS |
| Affected platform(s) | iOS, WCM |
| Affected versions | Fiesta 1.8.6+ |
| Workaround available | No |
| Fixed in | Not fixed yet |
| Customer action required | None |
Common Ways Customers Describe This Issue
Customers may describe this issue in one of the following ways:
- 2x6 strips print incorrectly from Gallery mode
- Gallery reprints are coming out as a 4x6 cut in half
- Double 2x6 prints work after taking a Capture, but not from the Gallery
- Reprinting a Capture from Gallery mode uses the wrong print layout
- Photo strips print correctly during the event but incorrectly when reprinted
- Gallery mode is not respecting the Double 2x6 print settings
Who Is Affected
This issue may affect customers using:
- Fiesta iOS App versions 1.8.6+
- DNP WCM2 / WCM+
What Happens
When a Double 2x6 Capture is printed from Gallery Mode, Fiesta may print the Capture as a single 4x6 image that is cut in half instead of printing the expected Double 2x6 layout.
Workaround Steps
None currently available.
When Will This Be Fixed?
We do not have an exact release date yet. This article will be updated when a fix is available.
User Action Required
None at this time.
What To Do When Experiencing This Issue
Please contact our Support team and include the following information:
- The issue ID: PB-6516
- Your current Fiesta login email address
- Your iOS App version
- A photo or video of the issue