"Upload From Your Device" Opens A Blank Overlay In The Design Studio Editor
Last updated: October 12, 2026
Issue ID: PB-10550
Issue Summary
Some users may experience an issue where selecting Upload From Your Device for an Overlay opens a blank Design Studio project instead of the Upload modal after returning to the Modes tab from Design Studio 2.0.
Current Status
| Status | Known issue — workaround available |
|---|---|
| Affected product | Fiesta Web App |
| Affected platform(s) | Web |
| Affected versions | Fiesta 1.11.0+ |
| Workaround available | Yes |
| Fixed in | Not fixed yet |
| Customer action required | Follow workaround steps below |
Common Ways Customers Describe This Issue
Customers may describe this issue in one of the following ways:
- Upload From Your Device opens Design Studio instead of the upload window
- I cannot upload an Overlay after creating a new design
- The Overlay upload option takes me to a blank design
- The Upload modal stops appearing after I exit Design Studio
- Uploading an Overlay sends me back into Design Studio
- The Overlay upload button works at first, then stops working
Who Is Affected
This issue may affect customers using:
- Fiesta Web App versions 1.11.0+
What Happens
After creating or editing an Overlay in Design Studio 2.0 and returning to the event's Modes tab, selecting Upload From Your Device may open a blank Overlay in Design Studio instead of displaying the Upload modal.
Workaround Steps
- Attempt to upload an Overlay from your device
- Once the Design Studio Editor opens, click the back arrow (
)
- Once back on the Modes tab, select any other event configuration tab, such as Interface
- Reselect the Modes tab
- You should now be able to upload an Overlay successfully
When Will This Be Fixed?
We do not have an exact release date yet. This article will be updated when a fix is available.
User Action Required
Follow the steps in the Workaround section above.
If The Issue Persists After Following The Workaround
Please contact our Support team and include the following information:
- The issue ID: PB-10550
- Your current Fiesta login email address
- Your Web App version
- Your web browser (Safari, Chrome, Edge, etc.)
- A screenshot or screen recording of the issue