iPads May Appear Duplicated In Devices, and Remove Device May Remove The Incorrect iPad
Last updated: November 4, 2026
Issue ID: PB-10952
Issue Summary
Some users may experience an issue where the same iPad appears more than once in Devices, and selecting Remove Device may remove a different duplicate entry than the one selected.
Current Status
| Status | Fix in progress — no workaround |
|---|---|
| Affected product | Fiesta iOS + Web App |
| Affected platform(s) | iOS, Web |
| Affected versions | Fiesta 1.11.0+ |
| Workaround available | No |
| Customer action required | None |
Common Ways Customers Describe This Issue
Customers may describe this issue in one of the following ways:
- The same iPad is listed twice in Devices
- I have a duplicate or ghost iPad on my account
- One of my device entries is missing version information
- Remove Device deleted the wrong iPad
- I removed an iPad, but the duplicate is still there
- Duplicate devices are taking up extra device licenses
Who Is Affected
This issue may affect customers using:
- Fiesta iOS App versions 1.11.0+
- Fiesta Web App versions 1.11.0+
What Happens
When Fiesta creates multiple device records for the same iPad, the Devices screen may show duplicate entries for that iPad, sometimes with missing activity or version information. Selecting Remove Device may remove only one of the duplicate records and may not remove the specific or correct entry that was selected.
When Will This Be Fixed?
Our team is actively working on a fix. We do not have an exact release date yet. This article will be updated when a fix is available.
What To Do When Experiencing This Issue
Please contact our Support team and include the following information:
- The issue ID: PB-10952
- Your current Fiesta login email address
- Your iOS App or Web App version
- iPad model that appears duplicated
- Your web browser (Safari, Chrome, Edge, etc.)
- A screenshot or screen recording of the issue