Proposals: Instant Photos Section Shows A Gray Background For Templates With A White Background
Last updated: November 4, 2026
Issue ID: PB-10703
Issue Summary
Some users may experience an issue where a Photo Template with a white Background appears with a grey or tan Background in the Proposal preview.
Current Status
| Status | Known issue — workaround available |
|---|---|
| Affected product | Fiesta Web App |
| Affected platform(s) | Web |
| Affected versions | Fiesta 1.11.0+ |
| Workaround available | No |
| Customer action required | None |
Common Ways Customers Describe This Issue
Customers may describe this issue in one of the following ways:
- My Template Background looks grey in the Proposal
- The Proposal does not match the Photo Template
- My white Background appears tan in the Instant Photos section
- The template looks correct in Modes but wrong in the Proposal
- The Proposal is changing the Background color
- The print is correct, but the Proposal preview looks wrong
Who Is Affected
This issue may affect customers using:
- Fiesta Web App versions 1.11.0+
What Happens
When certain Photo Templates with a white Background are displayed in the Instant Photos section of a Proposal, the Background may appear grey or tan instead of white, even though the Modes preview and final printed Capture display correctly.
When Will This Be Fixed?
We do not have an exact release date yet. This article will be updated when a fix is available.
What To Do When Experiencing This Issue
Please contact our Support team and include the following information:
- The issue ID: PB-10703
- Your current Fiesta login email address
- Your Web App version
- Your web browser (Safari, Chrome, Edge, etc.)
- A screenshot or screen recording of the issue