Known Issue: Some Design Studio Designs' Text Layers Appear Blank On Captures And Prints [RESOLVED]

Known Issue RESOLVED

Some Design Studio Designs' Text Layers Appear Blank On Captures And Prints

Last updated: September 10, 2026

Issue ID: PB-9999

Issue Summary

Some users may experience an issue where Text Layers using certain Design Studio fonts do not appear on the booth, causing the text to be missing from Captures and prints.

Current Status

Common Ways Customers Describe This Issue

Customers may describe this issue in one of the following ways:

• The text shows in Design Studio, but disappears on the booth
• My template text is missing from the preview and print
• Some text lines print, but others are blank
• Names or titles are missing from the final print
• The design looks correct in the web app, but the booth does not show the text
• Text layers using newer fonts are not appearing on the iPad or print

Who Is Affected

This issue may affect customers using:

• Fiesta iOS App versions 1.11.0 before September 10, 2026
• Fiesta Web App versions 1.11.0 before September 10, 2026

What Happens

When a design uses certain fonts from the Design Studio font catalog, Text Layers may render correctly in the Fiesta Web App but fail to appear on the booth. As a result, the affected text may be missing from the iPad's final Capture and printed output.

User Action Required

1. Log in to the Fiesta Web App
2. Select Design Studio from the top navigation bar
3. Select your affected design
4. Select Edit
5. Press Save at the top right of the Design Studio Editor
6. Force-close the Fiesta iOS App on your iPad
7. Relaunch the Fiesta iOS App on your iPad

If The Issue Persists After Updating

Please contact our Support team and include the following information:

• The issue ID: PB-9999
• Your current Fiesta login email address
• Your iOS App and Web App version
• Your web browser (Safari, Chrome, Edge, etc.)
• A screenshot or screen recording of the issue

Contact Support