Captures Upload Successfully But Do Not Appear In Event Dashboard, Web App, Or Live Gallery Until Days Later
Last updated: June 8, 2026
Issue ID: PB-8503
Issue Summary
Some users have experienced an issue where an event's captures visually disappear from the Event Dashboard, Live Gallery, and iOS Files app after successfully uploading to the Fiesta servers.
Current Status
| Status | Fix in progress — workaround available |
|---|---|
| Affected product | Fiesta iOS + Web App |
| Affected platform(s) | iOS, Web |
| Affected versions | Fiesta 1.9.0 - 1.10.0 |
| Workaround available | Yes |
| Fixed in | Not fixed yet |
| Customer action required | Follow workaround steps below |
Common Ways Customers Describe This Issue
Customers may describe this issue in one of the following ways:
- Why are my event's captures missing from the Event Dashboard, Live Gallery, and iOS Files app after they were showing a green checkmark previously?
- Captures disappeared after uploading
- Captures are missing from the Event Dashboard
- Captures are not showing in the Live Gallery
- Captures uploaded successfully, but I cannot see them
- Event Captures disappeared from the Fiesta Dashboard
- Captures showed up later after being missing for several days
Who Is Affected
This issue may affect customers using:
- Fiesta iOS App versions 1.9.0+
- Fiesta Web App versions 1.9.0+
What Happens
After Captures are taken and successfully uploaded to Fiesta, they may temporarily disappear from the Event Dashboard, Fiesta Dashboard, and Live Gallery before reappearing later.
Workaround Steps
- Wait 24 - 48 hours
- Check for the captures again
Note: If your event's captures still do not appear after 48 hours, please contact our Support team.
When Will This Be Fixed?
Our team is actively working on a fix. We do not have an exact release date yet. This article will be updated when a fix is available.
User Action Required
Follow the steps in the Workaround section above.
If The Issue Persists After Following The Workaround
Please contact our Support team and include the following information:
- The issue ID: PB-8503
- Your current Fiesta login email address
- Your iOS App or Web App version
- Your web browser (Safari, Chrome, Edge, etc.)
- A screenshot or screen recording of the issue