Live Gallery Password Breaks Instagram, Snapchat, And Email Sharing Options In Single Capture Page
Last updated: June 8, 2026
Issue ID: PB-8492
Issue Summary
Some users have experienced an issue where attempting to share an individual capture from the Live Gallery to Instagram, Snapchat, or Email produces an error while the Live Gallery has Password Protection enabled.
Current Status
| Status | Fix in progress — workaround available |
|---|---|
| Affected product | Fiesta Web App |
| Affected platform(s) | Web |
| Affected versions | Fiesta 1.9.0 - 1.10.0 |
| Workaround available | Yes |
| Fixed in | Not fixed yet |
| Customer action required | Follow workaround steps below |
Common Ways Customers Describe This Issue
Customers may describe this issue in one of the following ways:
- Why is there an error when trying to share an individual capture to Instagram, Snapchat, or Email from the Live Gallery?
- I get an error when sharing from a password-protected Live Gallery
- Instagram, Snapchat, or Email sharing does not work from the Live Gallery
- Sharing an individual Capture opens the wrong email popup
- The Live Gallery share button says there has been an error
- Guests cannot share Captures when the gallery has a password
- Email sharing fails from the single Capture page
Who Is Affected
This issue may affect customers using:
- Fiesta Web App versions 1.9.0+
What Happens
When Password Protection is enabled for a Live Gallery, sharing an individual Capture to Instagram, Snapchat, or Email may open an unexpected email collection modal and show an error after an email address is submitted.
Workaround Steps
- Open the full Live Gallery
- Select the capture you'd like to share
- Select your preferred sharing option
OR
- Disable Password Protection for the Live Gallery
When Will This Be Fixed?
Our team is actively working on a fix. We do not have an exact release date yet. This article will be updated when a fix is available.
User Action Required
Follow the steps in the Workaround section above.
If The Issue Persists After Following The Workaround
Please contact our Support team and include the following information:
- The issue ID: PB-8492
- Your current Fiesta login email address
- Your iOS App or Web App version
- Your web browser (Safari, Chrome, Edge, etc.)
- A screenshot or screen recording of the issue