Slideshow Only Plays 4–5 Seconds Of Videos In Live Gallery
Last updated: June 8, 2026
Issue ID: PB-7662
Issue Summary
Some users have experienced an issue where Video captures in Live Gallery Slideshow mode only shows 4 - 5 seconds of the video before automatically sliding to the next capture.
Current Status
| Status | Fix in progress — no workaround |
|---|---|
| Affected product | Fiesta Web App |
| Affected platform(s) | Web |
| Affected versions | Fiesta 1.7.1 - 1.10.0 |
| Workaround available | No |
| Fixed in | Not fixed yet |
| Customer action required | None |
Common Ways Customers Describe This Issue
Customers may describe this issue in one of the following ways:
- Why does my Live Gallery Slideshow only play a few seconds of Video captures, instead of the whole video?
- Videos do not play all the way through in Live Gallery Slideshow
- The slideshow skips to the next Capture before the video finishes
- Video Captures only play for a few seconds
- Live Gallery is cutting videos short
- The slideshow only shows part of each video
- Videos stop after 4 or 5 seconds in the slideshow
Who Is Affected
This issue may affect customers using:
- Fiesta Web App versions 1.7.1+
What Happens
When Video Captures appear in Live Gallery Slideshow mode, the slideshow may only play the first few seconds of each video before automatically moving to the next Capture.
Workaround Steps
None currently available.
When Will This Be Fixed?
Our team is actively working on a fix. We do not have an exact release date yet. This article will be updated when a fix is available.
User Action Required
None at this time.
What To Do When Experiencing This Issue
Please contact our Support team and include the following information:
- The issue ID: PB-7662
- Your current Fiesta login email address
- Your Web App version
- Your web browser (Safari, Chrome, Edge, etc.)
- A screenshot or screen recording of the issue