Analytics Is Not Counting Downloads From Shares
Last updated: June 8, 2026
Issue ID: PB-6093
Issue Summary
Some users have experienced an issue where an event's Analytics are not counting downloads from individual captures' Live Gallery Links using the download button.
Current Status
| Status | Fix in progress — no workaround |
|---|---|
| Affected product | Fiesta Web App |
| Affected platform(s) | Web |
| Affected versions | Fiesta 1.8.5 - 1.10.0 |
| Workaround available | No |
| Fixed in | Not fixed yet |
| Customer action required | None |
Common Ways Customers Describe This Issue
Customers may describe this issue in one of the following ways:
- Why are my event's Analytics showing an inaccurate download count?
- Event Analytics are not counting downloads
- Downloads from shared Live Gallery links are missing from Analytics
- The total downloads count stays at zero after guests download Captures
- Downloads from text or email shares are not showing in the Fiesta Dashboard
- Capture downloads are not being tracked when guests use the download button
- Event Analytics do not update after downloading shared Captures
Who Is Affected
This issue may affect customers using:
- Fiesta Web App versions 1.8.5+
What Happens
When a Capture is downloaded from an individual Live Gallery Link shared by text or email, the download may not be counted in the event's Analytics in the Fiesta Dashboard.
Workaround Steps
None currently available.
When Will This Be Fixed?
Our team is actively working on a fix. We do not have an exact release date yet. This article will be updated when a fix is available.
User Action Required
None at this time.
What To Do When Experiencing This Issue
Please contact our Support team and include the following information:
- The issue ID: PB-6093
- Your current Fiesta login email address
- Your Web App version
- Your web browser (Safari, Chrome, Edge, etc.)
- A screenshot or screen recording of the issue