Explainer
How To
- Resolve Printer Not Connecting In Wired Connection
- Resolve Printer Not Connecting In Wireless Connection
What To Know
- Printer Not Connecting In Wired Connection
- Printer Not Connecting In Wireless Connection
- Chips Brain Power Switch
- Chips Not Connecting
- Chips Not Connecting To Wireless Network
- Printer Not Cutting 2x6 Strips
- Issues Installing Chips Firmware
- Cleaning The Thermal Head And Platen Roller
- Keeping Guac & Chips Paired Together
Explainer
Understanding Chips Issues
Chips is a complex system that allows the printer to connect to the Guac Brain either wirelessly or via a wired connection.
Because Chips includes both printer and booth connectivity, it can encounter a unique set of issues. Most of these issues can be resolved with a few troubleshooting steps.
What To Know
Printer Not Connecting In Wired Connection
Possible causes:
- The printer is not securely connected to the USB cable connected to Guac
- Printer is not powered on
- Ethernet settings are not correct
- The Wi-Fi IP address conflicts with Guac’s primary IP address
What to check:
- The printer is connected to power and turned on
- The USB port under the Guac head
- The USB port on the back of the printer
- Ethernet settings in the iPad settings
- The Guac & Chips Dashboard to confirm that Chips is/is not connected
Note: Printing is only available on the Fiesta Pro subscription tier.
How To
Resolve Printer Not Connecting In Wired Connection
- Open the iOS Settings app
- Tap Ethernet in the left navigation
- Tap USB 10/100/1000 LAN
- Tap Configure IP
- Select Manual
- Tap IP Address
- Enter 172.16.0.7
- Tap Subnet Mask
- Enter 255.255.255.0
- Tap Save
Note: After tapping Ethernet your iPad may show AX88179A instead of USB 10/100/1000 LAN.
If wired printing isn't working with the IP Address entered as 172.16.0.7:
- Open the iOS Settings app
- Tap Ethernet in the left navigation
- Tap USB 10/100/1000 LAN
- Tap Configure IP
- Select Manual
- Tap IP Address
- Enter 10.0.0.7
- Tap Subnet Mask
- Enter 255.255.255.0
- Tap Save
Note: After tapping Ethernet your iPad may show AX88179A instead of USB 10/100/1000 LAN.
Note: If your settings are incorrect, you will not be able to print or control the LED ring. Check out iOS Ethernet Settings if you are setting up the Ethernet settings for the first time.
What To Know
Printer Not Connecting In Wireless Connection
Possible causes:
- Printer is not connected to the USB cable that is built into the printer platform
- Guac is not connecting to the Chips wireless network
- Printer is not powered on
- The iPad is connected to the “chips” network in its Wi-Fi settings
- Chips Brain is not powered on
- Chips Brain power switch is flipped off
What to check:
- The USB-C cable is connected to the back of the DNP DS620A printer
- Guac is plugged into power
- Chips is plugged into power
- Ethernet settings in the iPad settings
- “Forget This Network” is selected for the “chips” network in the iPad’s Wi-Fi settings
- That the Chips Brain is on
- Chips Brain power switch is flipped on
How To
Resolve Printer Not Connecting In Wireless Connection
- Open the Fiesta iOS App
- Select your initials in the top right corner
- Select Hardware Dashboard
- Select Chips Dashboard
- Select Connect to Chips
- Select the Chips Printer
- You will be prompted to join the Chips Wi-Fi network
- Select Join
Note: The Chips Brain takes 3-5 minutes to boot up when first powering on the Chips enclosure. Your Chips may not connect until the Chips Brain is fully booted.
Learn more about printing wirelessly with Chips
What To Know
Chips Brain Power Switch
The Chips Brain has a power switch that is located on the underside of the black cage on the printer platform.
It is important to remember that you should always move the printer platform from the white plate only during assembly/disassembly.
When troubleshooting your Chips printer, there may be instances where our support team recommends power cycling Chips using the power switch.
Power cycling the Chips Brain can:
- Reset the wireless printing settings to connect to a different network
- Test different connections present within Chips
- Make sure Chips is correctly receiving power
What To Know
Chips Not Connecting
Possible causes:
- Chips is not plugged into power
- Chips Power switch is flipped OFF
- Chips is not Connected to the Fiesta iOS App
- There is a hardwired USB connection between Guac and the printer
What to check:
- That Chips is plugged into power
- Chips power switch is flipped ON
- The LED lights on the Chips Brain are on
- Chips is connected wirelessly to Guac
Note: Even without connecting Chips to Guac wirelessly, you can still print using Guac and Chips through a hardwired connection between the Guac Booth and the printer.
Learn more about setting up Wired Printing with Guac and Chips
What To Know
Chips Not Connecting To Wireless Network
Possible causes:
- Chips cannot connect because the wireless network uses a Captive Portal, which is a login or terms-acceptance webpage commonly used on public Wi-Fi networks
- Chips cannot connect because the wireless network name or password includes special characters
What to check:
- The network name and password use only letters and numbers, without special characters such as " $ % ’ , / ; < > \ ` ~
- The network does not require a Captive Portal or login popup before connecting
Note: If Chips is unable to connect to an available Wi-Fi network, Fiesta will run in Offline Mode. Printing will still be available, but Live Gallery uploads and digital sharing will remain paused until the booth reconnects to a stable Wi-Fi connection.
What To Know
Printer Not Cutting 2x6 Strips
Possible causes:
- Printer media size is not set to 2x6*2
- Printing is being attempted outside of a running event or Sharing Station
What to check:
- That the media size is set to 2x6*2
- Reference the Printer Setup Guide if needed
- Start the event with Gallery Mode or Sharing Station turned on and try printing from there
What To Know
Issues Installing Chips Firmware
Possible causes:
- Power interruptions while installing Chips firmware
- Interruptions to Wi-Fi network when downloading Chips Firmware updates
IMPORTANT: In the event that there is an error when installing Chips Firmware updates, the Chips Brain should default to the last known firmware.
If you experience issues with printing or connecting to Chips after an interruption to your Chips firmware, please reach out to the PBSCO Support Team immediately.
What To Know
Cleaning The Thermal Head And Platen Roller
Dust and other debris can accumulate inside your printer over time with regular use. If you notice indentations, stuck particles on printed media, or unexpected gaps in printed images, cleaning the printer’s thermal print head or platen roller may help resolve the issue.
DNP DS620A users can find the manufacturer’s recommended cleaning materials, procedures, and safety warnings in the DNP DS620 Series User Manual.
What To Know
Keeping Guac & Chips Paired Together
If you own more than one Guac & Chips, it is strongly recommended to pair each DS620A printer with its own Guac Booth, and to always use the same booth and printer pairings together.
When a DS620A printer and Guac Booth are paired for the first time, the printer’s driver software is installed on the Guac Brain. Every additional DS620A printer paired to the same booth installs an exact copy of the driver software, and over time, these redundant copies will degrade the booth’s ability to recognize and communicate with each unique printer.
Keeping designated pairs together will help streamline the printer connection process, and mitigate the need for troubleshooting while setting up for events.