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Guac iPad And iOS Troubleshooting

Updated

Table Of Contents

Explainer

How To

What To Know

 

 

Explainer
Guac iPad And iOS Issues

Explainer-GuaciPadAndiOSIssues.png

 

The Guac Booth is powered by the intricate connection between the Guac Brain and Fiesta Software, and at times, communication issues between these components can arise. While it may seem complex, there are some basic troubleshooting steps anyone can follow for the times when the Guac Brain and Fiesta Software have trouble connecting, whether due to external interference or physical issues.

 

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What To Know
Guac Not Connected

WhatToKnow-GuacNotConnected.png

Possible causes:

  • iPad is not connected to USB-C cable
  • Guac is not connected to power
  • Ethernet settings are not correct

Troubleshooting steps:

  1. Check that the USB-C cable is securely connected to the iPad inside Guac
  2. Check that Guac is plugged into power
  3. Check the Ethernet settings in the iPad Settings app

 

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How To
Resolve Guac Not Connected

If Guac is powered on and the iPad is connected:

  1. Open the iPad Settings app
  2. Tap Ethernet in the left navigation
  3. Confirm that the settings are correct:
    • Configure IP: Manual
    • IP Address: 172.16.0.7
    • Subnet Mask: 255.255.255.0
       

Note: If your settings are incorrect, you will not be able to print with a wired connection or control the LED Ring. You can follow this guide to set up the Ethernet settings.

 

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What To Know
Camera Not Connected

WhatToKnow-CameraNotConnected.png

Possible causes:

  • Camera is not powered on
  • Camera sync cable is not connected to the camera or USB hub
  • iPad is not connected to the USB-C cable
     

Troubleshooting steps:

  • Check that the camera is powered on
  • Check that the data sync cable is firmly connected to both the camera and the bottom USB port of the USB hub inside the Guac Head
  • Check that the iPad is connected to the USB-C cable
  • Check that the iPad is charging when the booth is plugged into power

 

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How To
Resolve Camera Not Connected

If the iPad is connected to the USB-C cable but it is not charging:

  1. Open the iPad Settings app
  2. Tap General
  3. Tap Shut Down
  4. Slide to power off the iPad
  5. Unplug Guac from power and wait 15 seconds
  6. Plug Guac back into power (this should power the iPad back on as well)
  7. Open the Fiesta iOS App and check the Hardware Dashboard
     

If the iPad is connected and charging:

  1. Open the iPad Settings app
  2. Tap Privacy & Security
  3. Tap Files and Folders
  4. Toggle on Fiesta
     

If the camera's back screen displays a battery icon and a laptop icon:

LaptopIcon.png
  1. Close the Fiesta iOS App
  2. Disconnect the data sync cable from the side of the camera, then reconnect it
  3. Relaunch the Fiesta iOS App

 

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What To Know
Printer Not Connected

WhatToKnow-PrinterNotConnected.png

Possible causes:

  • Printer USB cable is not connected to Guac and/or the printer
  • Printer is not powered on
  • Ethernet settings are not correct
     

Troubleshooting steps:

  1. Check that the printer is connected to power and turned on
  2. Check the USB port under the Guac Head
  3. Check the USB port on the back of the printer
  4. Check the Ethernet settings in the iPad Settings app

Note: Printing is only available on the Fiesta Pro subscription tier.

 

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How To
Resolve Printer Not Connected

If the printer is powered on and connected to Guac:

  1. Open the iPad Settings app
  2. Tap Ethernet in the left navigation
  3. Confirm that the settings are correct:
    • Configure IP: Manual
    • IP Address: 172.16.0.7
    • Subnet Mask: 255.255.255.0

Note: If these settings are incorrect, you will not be able to print with a wired connection or control the LED Ring. You can follow this guide to set up the Ethernet settings.

 

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What To Know
Error: Check Cables And Ethernet Settings

WhatToKnow-Error_CheckCablesAndEthernetSettings.png

Possible causes:

  • Ethernet settings are not correct
  • iPad is not connected to USB-C cable
  • Guac is not connected to power
  • Ethernet cable is not connected
     

Troubleshooting steps:

  • Check that the USB-C cable is securely connected to the iPad inside Guac
  • Ensure that Guac is plugged into power
  • Check the Ethernet settings in the iPad Settings app

 

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How To
Resolve Error: Check Cables And Ethernet Settings

If Guac is powered on and the iPad is connected:

  1. Open the iPad Settings app
  2. Tap Ethernet in the left navigation
  3. Confirm that the settings are correct:
    • Configure IP: Manual
    • IP Address: 172.16.0.7
    • Subnet Mask: 255.255.255.0

 

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What To Know
Error: Wifi Network Preventing Guac Connection

WhatToKnow-Error_WifiNetworkPreventingGuacConnection.png

Possible causes:

  • The wifi network that the iPad is connected to has the same IP Address as Guac
     

Troubleshooting steps:

  • Open the iPad Settings app
  • Tap Wi-Fi in the left navigation
  • Tap the i button next to the wifi network you’re connected to
  • Check the IP Address under IPV4 Address

 

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How To
Resolve Error: Wifi Network Preventing Guac Connection

If the IP Address starts with 172.16.0:

  1. Tap Ethernet in the left navigation
  2. Tap USB 10/100/1000 LAN
  3. Tap Configure IP
  4. Select Manual
  5. Tap IP Address
  6. Enter in 10.0.0.7
  7. Tap Save
    Note: After tapping Ethernet your iPad may show AX88179A instead of USB 10/100/1000 LAN.

 

If the IP Address does not start with 172.16.0:

  1. Tap Ethernet in the left navigation
  2. Tap USB 10/100/1000 LAN
  3. Tap Configure IP
  4. Select Manual
  5. Tap IP Address
  6. Enter in 172.16.0.7
  7. Tap Subnet Mask
  8. Enter in 255.255.255.0
  9. Tap SaveNote: After tapping Ethernet your iPad may show USB 10/100/1000 LAN.

 

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What To Know
iPad Not Charging

WhatToKnow-iPadNotCharging.png

Possible causes:

  • The iPad is not plugged into Guac
  • USB-C cable is not connected to the USB hub inside Guac
  • Power adapter is not plugged into the outlet inside Guac
     

Troubleshooting steps:

  • Check the Hardware Dashboard to see if the camera is connected
  • Ensure that the USB-C cable is connected to the iPad
  • Ensure that the USB-C cable is connected to the adapter and the adapter is plugged into the outlet inside Guac's Head

 

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How To
Resolve iPad Not Charging

If the iPad is still not charging:

  1. Open the iPad Settings app
  2. Tap General
  3. Tap Shut Down
  4. Slide to power off the iPad
  5. Unplug Guac from power and wait 15 seconds
  6. Plug Guac back into power (this should power the iPad back on as well)
  7. Open the Fiesta iOS App and check the Hardware Dashboard

 

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