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Guac Camera Troubleshooting

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Table Of Contents

Explainer

How To

What To Know

 

 

Explainer
Camera Troubleshooting

Guac has both a physical DSLR camera and in-app camera settings that must be adjusted to run events. If either of these are not set correctly, a wide range of issues can occur. However, by adjusting the settings correctly, most Guac Camera issues are quick and easy to resolve! 

 

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What To Know
Unable To Take Photos, But Video Captures Work

Possible causes:

  • Camera’s Mode Dial is not set to M (manual exposure)
  • High Frame Rate is turned on

Troubleshooting steps:

  • Check that the Camera's Mode Dial is set to M
  • Ensure that High Frame Rate is turned off

 

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How To 
Resolve Unable To Take Photos, But Video Captures Work

To turn off High Frame Rate:

  1. Plug the Guac Booth into power
  2. Turn camera mode dial to the video camera icon
  3. Press Menu
  4. Select Movie rec quality
  5. Select High Frame Rate
  6. Set High Frame Rate to Disable
  7. Set frame rate to FHD 29.8 FPS
  8. Turn the camera dial back to M

 

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What To Know
Captures Are Blurry Or Out Of Focus

Possible causes:

  • Continuous AF is turned off
  • Lens is not set to 15mm on M50 OR 18mm on R100
  • Focus Mode is set to MF
  • Image Stabilization (IS) is turned on

 

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How To
Resolve Captures Are Blurry Or Out Of Focus

  1. Check that the camera lens is rotated so that the white dash above the Canon logo aligns with “15” on the lens on the M50 or the “18” on the R100
  2. Check that your Canon camera settings match those on the Camera Setup Guide

 

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What To Know
Captures Are Cropped Or Zoomed In

If your captures appear zoomed in or cropped, preventing you from fitting multiple guests or the backdrop into frame without moving the booth further than 4’ from the backdrop, check the steps below.

Possible causes:

  • The camera lens is not adjusted to the recommended setting

 

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How To
Resolve Captures Are Cropped Or Zoomed In

To fix on the Canon M50:

  1. Remove the camera from Guac
  2. Looking down from the top of the camera, locate the switch on the side of the lens
  3. Unlock the lens by simultaneously sliding and holding the switch and rotating the lens
  4. Rotate the lens until the white dash above the Canon logo aligns with 15 on the lens
  5. Release the switch

To fix on the Canon R100:

  1. Looking down from the top of the camera, locate the switch on the side of the lens
  2. Unlock the lens by twisting it counterclockwise firmly
  3. Continue to rotate the lens until the white dash above the Canon logo aligns with 18 on the lens

 

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What To Know
Bottom Half Of Captures Are Black

Possible causes:

  • Shutter Speed is set too high

Troubleshooting steps:

  • Make sure the Shutter Speed is 1/320 or slower

 

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How To
Resolve Bottom Half Of Captures Are Black

To adjust the shutter speed:

  1. Plug the Guac Booth into power
  2. Open the Fiesta iOS App on your iPad
  3. Select an event or create a new event
  4. Select Configure Event
  5. Select the Camera tab
  6. Select Photo Settings
  7. Select Shutter Speed
  8. Select a Shutter Speed slower than 1/400
    Note: Setting the shutter speed too slow may cause captures to look blurry

 

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What To Know
Camera Keeps Disconnecting

Possible causes:

  • Auto Power Off is enabled
  • The camera’s battery adapter cable is not fully connected

Troubleshooting steps:

  • Look inside the Guac head and make sure that the battery adapter cable is securely connected to the bottom of the camera
  • Check the settings on the Canon camera to ensure that Auto Power Off is disabled

 

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How To 
Resolve Camera Keeps Disconnecting

To disable Auto Power Off:

  1. Press Menu
  2. Move right to Function settings
  3. Go to Menu 2
  4. Go down to Power saving
  5. Go down to Auto power off
  6. Set to Disable

 

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What To Know
Unable To Change Video Settings In Event Settings

Possible causes:

  • Movie Shooting Mode is set to auto exposure

 

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How To
Resolve Unable To Change Video Settings In Event Settings

To set video captures to manual exposure:

  1. Turn Mode Dial to the Movie Shooting Mode (the video camera icon)
  2. Press Menu
  3. Select Shooting Settings
  4. Go to Menu 1
  5. Select Shooting Mode
  6. Set to Manual Exposure
  7. Turn the Mode Dial back to M

 

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What To Know
Slo Mo Mode Not Working

Possible causes:

  • High Frame Rate is not turned on
  • Focus mode is not set to MF
  • Shutter speed is not set to 1/250

 

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How To
Resolve Slo Mo Mode Not Working

To turn on High Frame Rate:

  1. Plug the Guac Booth into power
  2. Turn camera mode dial to the video camera icon
  3. Press Menu
  4. Select Movie rec quality
  5. Select High Frame Rate
  6. Set High Frame Rate to Enable
  7. Turn the camera dial back to M

To set Focus mode to MF:

  1. Plug the Guac Booth into power
  2. Turn camera mode dial to the video camera icon
  3. Press Menu
  4. Select Shooting settings
  5. Go to Menu 5
  6. Go down to Focus mode
  7. Set to MF

To set the shutter speed to 1/250:

  1. Plug the Guac Booth into power
  2. Open the Fiesta iOS App
  3. Select an event or create a new event
  4. Select Configure Event
  5. Select the Camera tab
  6. Select Video Settings
  7. Select Shutter Speed
  8. Select 1/250
    Note: You may need to use additional lighting or adjust the aperture value if your Slo-Mo captures appear too dark.

 

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What To Know
Boomerang And Video Captures In Slow Motion

Possible causes:

  • High Frame Rate is turned on

 

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How To
Resolve Boomerang And Video Captures In Slow Motion

To turn off High Frame Rate:

  1. Plug the Guac Booth into power
  2. Turn camera mode dial to the video camera icon
  3. Press Menu
  4. Select Movie rec quality
  5. Select High Frame Rate
  6. Set High Frame Rate to Disable
  7. Set frame rate to FHD 29.97P
  8. Turn the camera dial back to M

 

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What To Know
Video Based Captures Not As Clear As Photos

Related Capture Modes:

  • Video
  • Boomerang
  • Slo-Mo

Possible causes:

  • Not enough light for video capture modes

 

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How To
Resolve Video Based Captures Not As Clear As Photos

To increase the amount of light, manually adjust the modeling lamp’s brightness:

  1. When OFF is displayed, short press the Lightbulb Button to enter PROP mode
    Note: Now the LCD panel should show PROP
  2. When PROP is displayed, short press the Lightbulb Button again to enter Percentage mode
  3. Short press the SET Button and the percentage value is blinking
  4. Turn the Select Dial to choose the light brightness from 5% to 100%. Short press the SET Button to exit

Note:  The modeling lamp will turn off automatically after 4 hours of use to prevent overheating. For an event longer than that we recommend the Yongnuo YN360 as supplemental lighting.

 

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What To Know
Camera SD Card Full

Possible causes:

  • The installed SD card has reached its maximum capacity and cannot store any additional captures

 

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How To 
Resolve Camera SD Card Full

  1. Assemble and power on Guac
  2. Remove the back door
  3. Ensure the camera is turned on
  4. Press the Menu button
  5. Navigate to the right and select Function Settings (wrench icon)
  6. Go down and select Format card
  7. Select OK to confirm

IMPORTANT: This will permanently delete all captures from the SD card. This will not affect captures that were uploaded to your event.

 

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