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Guac Camera Troubleshooting

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Explainer

How To

What To Know

Explainer
Camera Troubleshooting

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The Guac Photo Booth relies on the Canon DSLR camera and the camera settings configured in each DSLR event in the Fiesta iOS App. If the camera or Fiesta camera settings are misconfigured, photo or video issues can occur.

The sections below outline common symptoms and quick troubleshooting steps for resolving camera issues on-site.

 

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What To Know
Unable To Take Photos, But Video Captures Work

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Possible causes:

  • The Canon DSLR camera's Mode Dial is not set to M (manual exposure)
  • High Frame Rate is turned on

What to check:

  • Confirm that the Canon DSLR camera's Mode Dial is set to M
  • Ensure that High Frame Rate is turned off

 

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How To
Resolve: Unable To Take Photos, But Video Captures Work

To turn off High Frame Rate:

  1. Plug the Guac Photo Booth into power
  2. Turn the Canon DSLR camera Mode Dial to the video-camera icon
  3. Press Menu
  4. Select Movie rec quality
  5. Select High Frame Rate
  6. Set High Frame Rate to Disable
  7. Set frame rate to FHD 29.97 FPS
  8. Turn the Canon DSLR camera Mode Dial back to M

 

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What To Know
Captures Are Blurry Or Out Of Focus

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Possible causes:

  • Continuous AF (autofocus) is turned off
  • The lens is not set to 15mm (on Canon M50 II) or 18mm (on Canon EOS R100)
  • Focus Mode is set to MF (Manual Focus)
  • Image Stabilization (IS) is turned on
  • AF Method is set incorrectly

 

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How To
Resolve: Captures Are Blurry Or Out Of Focus

  1. Rotate the Canon DSLR camera lens until the white dash above the Canon logo aligns with 15 on the Canon M50 II lens or 18 on the Canon EOS R100 lens
  2. Confirm that the camera settings match the recommended setup guide for the installed camera model

Learn more about the Canon EOS R100 Camera Setup.
Learn more about the Canon M50 II Camera Setup.

 

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What To Know
Captures Are Cropped Or Zoomed In

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Captures may appear cropped or zoomed in if the camera lens is not set to the recommended position. This can cause multiple guests to be cut off, the backdrop to appear cropped, or the booth to need more than 4 feet of distance from the backdrop.

Possible cause:

  • The camera lens is not adjusted to the recommended setting

 

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How To
Resolve: Captures Are Cropped Or Zoomed In

To fix this on the Canon M50 II:

  1. Remove the camera from Guac Head
  2. Looking down from the top of the camera, locate the switch on the side of the lens
  3. Unlock the lens by simultaneously sliding and holding the switch and rotating the lens
  4. Rotate the lens until the white dash above the Canon logo aligns with 15 on the lens
  5. Release the switch

Learn how to unlock the Canon M50 II Camera lens.

To fix this on the Canon EOS R100:

  1. Looking down from the top of the camera, locate the switch on the side of the lens
  2. Unlock the lens by firmly rotating it counterclockwise
  3. Continue to rotate the lens until the white dash above the Canon logo aligns with 18 on the lens

Learn how to unlock the Canon EOS R100 Camera lens.

 

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What To Know
Bottom Half Of Captures Are Black

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Possible cause:

  • Shutter speed is set too high

What to check:

  • Confirm that the shutter speed is set to 1/320 or slower

 

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How To
Resolve: Bottom Half Of Captures Are Black

To adjust the shutter speed:

  1. Plug the Guac Photo Booth into power
  2. Open the Fiesta iOS App on the iPad
  3. Select an event or create a new event
  4. Select Configure Event
  5. Tap the Camera tab
  6. Select Photo Settings
  7. Select Shutter Speed
  8. Choose a shutter speed slower than 1/320

Note: Setting the shutter speed too slow may cause captures to look blurry.

 

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What To Know
Camera Keeps Disconnecting

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Possible causes:

  • Auto Power Off is enabled
  • The Canon DSLR camera battery adapter cable is not fully connected

What to check:

  • Look inside the Guac Head and confirm that the battery adapter cable is securely connected to the bottom of the camera
  • Check the settings on the Canon DSLR camera to ensure that Auto Power Off is disabled

 

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How To
Resolve: Camera Keeps Disconnecting

To disable Auto Power Off on the Canon DSLR camera:

  1. Press Menu
  2. Navigate to Function settings (wrench icon)
  3. Select Menu 2
  4. Select Power Saving
  5. Select Auto Power Off
  6. Set Auto Power Off to Disable

 

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What To Know
Unable To Change Video Settings In Event Settings

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Possible cause:

  • Movie Shooting Mode is not set to Manual Exposure

 

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How To
Resolve: Unable To Change Video Settings In Event Settings

To set video captures to manual exposure on the Canon DSLR camera:

  1. Turn the Canon DSLR camera Mode Dial to the video-camera icon
  2. Press Menu
  3. Select Shooting settings
  4. Select Menu 1
  5. Select Shooting Mode
  6. Set Shooting Mode to Manual Exposure
  7. Turn the Mode Dial back to M

 

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What To Know
Slo-Mo Mode Not Working

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Possible causes:

  • High Frame Rate is not enabled
  • Focus mode is not set to MF (Manual Focus)
  • Shutter speed is not set to 1/250

Note: Slo-Mo Mode is only available on the Fiesta Pro subscription tier.

IMPORTANT: High Frame Rate should only be enabled when using Slo-Mo Mode. For standard Video or Boomerang captures, High Frame Rate should be disabled.

 

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How To
Resolve: Slo-Mo Mode Not Working

To turn on High Frame Rate:

  1. Plug the Guac Photo Booth into power
  2. Turn the Canon DSLR camera Mode Dial to the video-camera icon
  3. Press Menu
  4. Select Movie rec quality
  5. Select High Frame Rate
  6. Set High Frame Rate to Enable
  7. Turn the Mode Dial back to M

To set Focus mode to MF:

  1. Plug the Guac Photo Booth into power
  2. Turn the Canon DSLR camera Mode Dial to the video-camera icon
  3. Press Menu
  4. Select Shooting settings
  5. Select Menu 5
  6. Select Focus mode
  7. Set Focus mode to MF (Manual Focus)

To set the shutter speed to 1/250:

  1. Plug the Guac Photo Booth into power
  2. Open the Fiesta iOS App on the iPad
  3. Select an event or create a new event
  4. Select Configure Event
  5. Tap the Camera tab
  6. Select Video Settings
  7. Select Shutter Speed
  8. Select 1/250

Note: Use additional lighting or adjust the aperture value if the Slo-Mo captures appear too dark.

 

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What To Know
Boomerang And Video Captures In Slow Motion

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Possible cause:

  • High Frame Rate is enabled

IMPORTANT: High Frame Rate should only be enabled when using Slo-Mo Mode. For standard Video or Boomerang captures, High Frame Rate should be disabled.

 

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How To
Resolve: Boomerang And Video Captures In Slow Motion

To turn off High Frame Rate:

  1. Plug the Guac Photo Booth into power
  2. Turn the Canon DSLR camera Mode Dial to the video-camera icon
  3. Press Menu
  4. Select Movie rec quality
  5. Select High Frame Rate
  6. Set High Frame Rate to Disable
  7. Set frame rate to FHD 29.97 FPS
  8. Turn the Mode Dial back to M

 

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What To Know
Video-Based Captures Not As Clear As Photos

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Related Capture Modes:

  • Video
  • Boomerang
  • Slo-Mo

Possible cause:

  • Insufficient light for video capture modes

 

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How To
Resolve: Video-Based Captures Not As Clear As Photos

To increase the light level, manually adjust the modeling lamp brightness:

  1. When OFF is displayed, short-press the lightbulb button to enter PROP mode
    Note: The LCD panel should now show PROP
  2. When PROP is displayed, short-press the lightbulb button again to enter Percentage mode
  3. Short-press the SET button, and the percentage value blinks
  4. Turn the select dial to choose the light brightness from 5% to 100%
  5. Short-press the SET button to exit

Note: The modeling lamp turns off automatically after 4 hours of use to prevent overheating. For longer events, we recommend using the Yongnuo YN360 as supplemental lighting.

 

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What To Know
Camera SD Card Full

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Possible cause:

  • The installed SD card has reached its maximum capacity and cannot store any additional captures

 

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How To
Resolve: Camera SD Card Full

  1. Assemble and power on the Guac Photo Booth
  2. Remove the Guac Rear Door
  3. Ensure the Canon DSLR camera is turned on
  4. Press the Menu button
  5. Navigate to the right and select Function settings (wrench icon)
  6. Select Format Card
  7. Select OK to confirm

IMPORTANT: Formatting the SD card permanently deletes all captures from the SD card. This will not affect captures that were already uploaded to the event.

 

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What To Know
Captures Processing Indefinitely

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Possible causes:

  • The installed SD card has reached its maximum capacity and cannot store any additional captures
  • The camera cannot finish processing captures
  • The camera lens cannot complete focusing
  • The event, Overlay, or Photo Template may be corrupted

 

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How To
Resolve: Captures Processing Indefinitely

Try the following possible fixes in order.

Format the SD card:

  1. Assemble the Guac and connect to power
  2. Power on the camera inside the Guac head
  3. Press Menu
  4. Navigate to the right and select the yellow wrench icon (Function settings)
  5. Select Format Card

IMPORTANT: Formatting the SD card permanently deletes all captures from the SD card. This will not affect captures that were already uploaded to an event.

 

Reset the camera:

  1. Assemble the Guac and connect to power
  2. Power on the camera inside the Guac head
  3. Press Menu
  4. Navigate to the right and select the yellow wrench icon (Function settings)
  5. Go to Menu 4
  6. Select Reset camera
  7. Select Basic settings
  8. Select OK

 

Reseat the camera lens:

  1. Remove the camera from Guac Head
  2. Looking at the front of the camera, locate the lens release button on the camera body next to the lens
  3. Unlock the lens by holding the button and rotating the lens
  4. Rotate the lens until the lens detaches from the camera body
    IMPORTANT: Keep a secure grip on the lens and camera to avoid dropping either part.
  5. Align the white dot on the lens with the white dot on the camera body's lens connection ring
  6. Slide the lens onto the camera body and twist the lens clockwise until you hear a click

 

Create a new event:

    Log in to the Fiesta Web App or log in to the Fiesta iOS App
  1. From the Events Screen, select Create Event
  2. Enter an event name
  3. Select an event date
  4. Select an event time
  5. Select an event type
  6. Select Create Event

Learn how to create an event in Fiesta.

 

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