Troubleshooting AirPrint
AirPrint connection issues? Prints not the right size? No prints at all?
Follow these steps and you’ll be printing beautiful templates in no time.
Where To Start
Setting up AirPrint for Salsa
Before jumping into troubleshooting steps, it is highly recommended to review the AirPrint Setup Guide.
For more specific setup guides:
Don’t own a printer yet? Check out the Printer Buying Guide for printer and AirPrint dongle recommendations.
What To Do
Troubleshooting the DNP Wireless Connect Module
This video covers some of the more common issues when using the DNP Wireless Connect Module (WCM)
Note: While the video discusses the DNP WCM specifically, the first two segments also apply to the AirCastPro.
In this video, you will learn:
How to resolve WiFi interference
How to manually connect to an external network
How to update the DNP WCM firmware
How to reach DNP support
What To Do
If Captures Won't Print after Tapping the Print Button
If captures are not printing after selecting print from the event
A default printer has not been selected
The Salsa iOS app does not have permission to connect to your AirPrint dongle
How to select a default printer:
Open the Salsa iOS app
Select an event or create a new event
Tap the Settings gear in the top right corner
Tap AirPrint
Tap Default Printer
Select your printer from the pop-over
Learn more about setting up AirPrint
How to grant permission to connect to an AirPrint dongle:
Open the iPad’s Settings app
Tap Privacy
Tap Local Network
Toggle on Salsa
What To Do
If Prints Aren't Sized Correctly When Using an AirCastPro
Adjustments to the print size can be made from the Advanced Printer Settings on the Salsa iOS app.
However, if you’re using an AirCastPro and changes made in the Advanced Printer Settings are not reflected in the prints, you may need to turn on Bypass Imaging Engine within the AirCastPro settings.
To turn on Bypass Imaging Engine:
Connect the iPad to the AirCastPro WiFi network
Load the AirCastPro settings page in Safari
Tap the printer name under Printers and Pools
Tap Edit
Tap to check off the box next to Bypass Imaging Engine
Tap Finish
What To Do
If 2x6 Prints Are Printing Down the Middle of the Strip
If a 2x6 print template is printing down the middle of a 4x6 piece of media there are some situations that may be causing this:
Attempting to Print from the Event Dashboard:
Make sure you are printing from within an event and not from the Event Dashboard.
Note: You can also print from a Sharing Station when printing 2x6 templates.
Learn more about the Salsa Sharing Station.
Airprint Dongle isn’t Set up to Print 2x6 Templates:
Make sure that both the Salsa App and Airprint Dongle are correctly formatted to print 2x6 captures.
