Proposals: Virtual Overlay Not Centered When Dimensions Are Not The Same As The Capture's Overlay Mode
Last updated: July 20, 2026
Issue ID: PB-7535
Issue Summary
Some users have experienced an issue where Background Removal's Virtual Overlay does not correctly fit the example captures in an event's Proposal. In some instances, this has also appeared as the example model breaking out of the capture frame.
Current Status
| Status | Resolved |
|---|---|
| Affected product | Fiesta Web App |
| Affected platform(s) | Web |
| Affected versions | Fiesta 1.8.2 - 1.10.0 |
| Fixed in | Fiesta 1.10.2 |
| Customer action required | None |
Common Ways Customers Describe This Issue
Customers may describe this issue in one of the following ways:
- Why does the Virtual Overlay for Background Removal on my Proposal appear shifted to the side, instead of being centered, or look like the model is breaking out of the Overlay?
- Virtual Overlay is shifted in the Proposal
- The Proposal preview does not center the Overlay correctly
- The example Capture looks misaligned in the Proposal
- The model is outside the Capture frame
- Background Removal previews look wrong in Proposals
- The Overlay fits in guest mode, but not in the Proposal
Who Is Affected
This issue may affect customers using:
- Fiesta Web App versions 1.8.2+
What Happens
When a Virtual Background and Overlay are used in a Proposal for Background Removal, the example Captures may show the Overlay shifted, misaligned, or incorrectly fitted within the Capture frame.
User Action Required
- None.
If The Issue Persists After Updating
Please contact our Support team and include the following information:
- The issue ID: PB-7535
- Your current Fiesta login email address
- Your Web App version
- Your web browser (Safari, Chrome, Edge, etc.)
- A screenshot or screen recording of the issue