Virtual Events: GIF Output Has Wrong Playback Order On 3-Frame GIFs
Last updated: July 20, 2026
Issue ID: PB-8567
Issue Summary
Some users have experienced an issue where GIF captures taken in Virtual Events play back in an incorrect order compared to how they were captured.
Current Status
| Status | Fixed — refresh required |
|---|---|
| Affected product | Fiesta Web App |
| Affected platform(s) | Web |
| Affected versions | Fiesta 1.9.0 - 1.10.0 |
| Fixed in | Fiesta 1.10.2 |
| Customer action required | Refresh Fiesta Web App |
Common Ways Customers Describe This Issue
Customers may describe this issue in one of the following ways:
- Why do GIF captures taken in a Virtual Event play back out of order?
- GIF frames are playing in the wrong order
- The GIF repeats some Captures instead of showing each one once
- Virtual Booth GIFs look out of sequence
- The final GIF has extra or duplicate frames
- My 3-frame GIF is showing more than 3 frames
- The GIF does not match the order the Captures were taken in
Who Is Affected
This issue may affect customers using:
- Fiesta Web App versions 1.9.0+
What Happens
When a GIF is captured in a Virtual Event, the final GIF may play the frames out of order or repeat earlier frames instead of matching the original capture sequence.
User Action Required
- Refresh the Fiesta Web App.
If The Issue Persists After Updating
Please contact our Support team and include the following information:
- The issue ID: PB-8567
- Your current Fiesta login email address
- Your iOS App or Web App version
- Your web browser (Safari, Chrome, Edge, etc.)
- A screenshot or screen recording of the issue