Virtual Events: GIF Output Has Wrong Playback Order On 3-Frame GIFs
Last updated: June 8, 2026
Issue ID: PB-8567
Issue Summary
Some users have experienced an issue where GIF captures taken in Virtual Events play back in an incorrect order compared to how they were captured.
Current Status
| Status | Fix in progress — no workaround |
|---|---|
| Affected product | Fiesta Web App |
| Affected platform(s) | Web |
| Affected versions | Fiesta 1.9.0 - 1.10.0 |
| Workaround available | No |
| Fixed in | Not fixed yet |
| Customer action required | None |
Common Ways Customers Describe This Issue
Customers may describe this issue in one of the following ways:
- Why do GIF captures taken in a Virtual Event play back out of order?
- GIF frames are playing in the wrong order
- The GIF repeats some Captures instead of showing each one once
- Virtual Booth GIFs look out of sequence
- The final GIF has extra or duplicate frames
- My 3-frame GIF is showing more than 3 frames
- The GIF does not match the order the Captures were taken in
Who Is Affected
This issue may affect customers using:
- Fiesta Web App versions 1.9.0+
What Happens
When a GIF is captured in a Virtual Event, the final GIF may play the frames out of order or repeat earlier frames instead of matching the original capture sequence.
Workaround Steps
None currently available.
When Will This Be Fixed?
Our team is actively working on a fix. We do not have an exact release date yet. This article will be updated when a fix is available.
User Action Required
None at this time.
What To Do When Experiencing This Issue
Please contact our Support team and include the following information:
- The issue ID: PB-8567
- Your current Fiesta login email address
- Your iOS App or Web App version
- Your web browser (Safari, Chrome, Edge, etc.)
- A screenshot or screen recording of the issue