Virtual Booth Share Modal Fails To Load When Using Specific Overlays
Last updated: June 8, 2026
Issue ID: PB-7926
Issue Summary
Some users have experienced an issue for Virtual Events where the Sharing Screen is unable to be reached, consistently looping the user back to the previous step of the capture process.
Current Status
| Status | Fix in progress — no workaround |
|---|---|
| Affected product | Fiesta Web App |
| Affected platform(s) | Web |
| Affected versions | Fiesta 1.8.5 - 1.10.0 |
| Workaround available | No |
| Fixed in | Not fixed yet |
| Customer action required | None |
Common Ways Customers Describe This Issue
Customers may describe this issue in one of the following ways:
- Why are some guests unable to save or share their captures in Virtual Events?
- Virtual Booth keeps looping back after taking a Capture
- The Sharing Screen does not load in Virtual Booth
- Guests cannot reach the sharing step after taking a Capture
- Virtual Event gets stuck before the sharing screen
- After taking a Capture, it sends me back to the previous step
- Sharing works for some people, but not others
Who Is Affected
This issue may affect customers using:
- Fiesta Web App versions 1.8.5+
What Happens
When some Overlay files are used for a Virtual Event, the Sharing Screen may fail to load after a Capture is taken, causing guests to be returned to the previous step of the capture process.
Workaround Steps
None currently available.
When Will This Be Fixed?
Our team is actively working on a fix. We do not have an exact release date yet. This article will be updated when a fix is available.
User Action Required
None at this time.
What To Do When Experiencing This Issue
Please contact our Support team and include the following information:
- The issue ID: PB-7926
- Your current Fiesta login email address
- Your iOS App or Web App version
- Your web browser (Safari, Chrome, Edge, etc.)
- A screenshot or screen recording of the issue