Known Issue: Checkboxes Unexpectedly Clear In 'Share Captures And Analytics' Modal

Known Issue

Checkboxes Unexpectedly Clear In 'Share Captures And Analytics' Modal

Last updated: June 8, 2026

Issue ID: PB-7044

Issue Summary

Some users have experienced an issue when using the Fiesta iOS App on their iPhone where the "Select What to Send" checkboxes are automatically unchecking themselves while entering an email address to send the data.

Current Status

Common Ways Customers Describe This Issue

Customers may describe this issue in one of the following ways:

• Why are the Share Captures and Analytics checkboxes automatically unchecking themselves while entering an email address on my iPhone?
• The sharing options keep unchecking themselves
• Live Gallery and Event Captures will not stay selected
• The checkboxes clear when I type an email address
• Select What to Send keeps resetting on iPhone
• I cannot email my event data because the options uncheck
• The export options keep turning off while entering an email

Who Is Affected

This issue may affect customers using:

• Fiesta iOS App (iPhone) versions 1.7.1+

What Happens

When sharing Captures and Analytics from the Fiesta iOS App on an iPhone, the Select What to Send checkboxes may automatically uncheck while an email address is being entered.

Workaround Steps

1. Enter the email address first
2. Then tick the checkboxes for what data you'd like to send

When Will This Be Fixed?

Our team is actively working on a fix. We do not have an exact release date yet. This article will be updated when a fix is available.

User Action Required

Follow the steps in the Workaround section above.

If The Issue Persists After Following The Workaround

Please contact our Support team and include the following information:

• The issue ID: PB-7044
• Your current Fiesta login email address
• Your iOS App version
• A screenshot or screen recording of the issue

Contact Support