Known Issue: Proposals: Virtual Overlay Is Shown Even When Background Removal Is Disabled

Known Issue

Proposals: Virtual Overlay Is Shown Even When Background Removal Is Disabled

Last updated: June 8, 2026

Issue ID: PB-7543

Issue Summary

Some users have experienced an issue where the Background Removal section appears with an Overlay in Proposals despite having Background Removal disabled in their event settings.

Current Status

Common Ways Customers Describe This Issue

Customers may describe this issue in one of the following ways:

• Why does my Proposal show a Background Removal section with an Overlay while I have Background Removal disabled in my event configuration?
• Background Removal is showing in the Proposal even though it is turned off
• The Virtual Overlay still appears after disabling Background Removal
• The Proposal shows Background Removal settings that are disabled
• A Virtual Overlay is still visible in the Proposal
• The Proposal does not match the event’s Background Removal settings
• Disabled Background Removal assets are still showing in the Proposal

Who Is Affected

This issue may affect customers using:

• Fiesta Web App versions 1.7.1+

What Happens

When Background Removal is disabled for an event, the Proposal may still display a Virtual Overlay even though Background Removal settings are turned off.

Workaround Steps

1. Enable Background Removal in your event configuration
2. Remove any Virtual Backgrounds or Virtual Overlays
3. Re-disable Background Removal

When Will This Be Fixed?

We do not have an exact release date yet. This article will be updated when a fix is available.

User Action Required

Follow the steps in the Workaround section above.

If The Issue Persists After Following The Workaround

Please contact our Support team and include the following information:

• The issue ID: PB-7543
• Your current Fiesta login email address
• Your Web App version
• Your web browser (Safari, Chrome, Edge, etc.)
• A screenshot or screen recording of the issue

Contact Support