Virtual Events: Some Fiesta Library Backgrounds Fail To Load On Mobile Browsers
Last updated: July 20, 2026
Issue ID: PB-6105
Issue Summary
Some users have experienced an issue where some Fiesta Library Backgrounds and some custom Backgrounds do not appear correctly for Virtual Events on some mobile web browsers.
Current Status
| Status | Resolved |
|---|---|
| Affected product | Fiesta Web App |
| Affected platform(s) | Web |
| Affected versions | Fiesta 1.8.6 - 1.10.0 |
| Fixed in | Fiesta 1.10.2 |
| Customer action required | None |
Common Ways Customers Describe This Issue
Customers may describe this issue in one of the following ways:
- Why isn't my selected Virtual Event Background displaying correctly on mobile web browsers?
- The Virtual Event Background is not loading on mobile
- The Background shows as white or blank on a phone
- The Background looks stretched or zoomed in
- The Background displays correctly on desktop but not on mobile
- Fiesta Library Backgrounds are not appearing correctly in Virtual Booth
- My custom Background does not fit correctly in the Virtual Event
Who Is Affected
This issue may affect customers using:
- Fiesta Web App versions 1.8.6 - 1.10.0
What Happens
When some Fiesta Library Backgrounds or custom Backgrounds are used for Virtual Events, the Background may not load correctly or may appear stretched or zoomed in on some mobile web browsers.
User Action Required
- None.
If The Issue Persists After Updating
Please contact our Support team and include the following information:
- The issue ID: PB-6105
- Your current Fiesta login email address
- Your smartphone model
- Your web browser (Safari, Chrome, Edge, etc.)
- A screenshot or screen recording of the issue