Virtual Events: Some Fiesta Library Backgrounds Fail To Load On Mobile Browsers
Last updated: June 8, 2026
Issue ID: PB-6105
Issue Summary
Some users have experienced an issue where some Fiesta Library Backgrounds and some custom Backgrounds do not appear correctly for Virtual Events on some mobile web browsers.
Current Status
| Status | Fix in progress — no workaround |
|---|---|
| Affected product | Fiesta Web App |
| Affected platform(s) | Web |
| Affected versions | Fiesta 1.8.6 - 1.10.0 |
| Workaround available | No |
| Fixed in | Not fixed yet |
| Customer action required | None |
Common Ways Customers Describe This Issue
Customers may describe this issue in one of the following ways:
- Why isn't my selected Virtual Event Background displaying correctly on mobile web browsers?
- The Virtual Event Background is not loading on mobile
- The Background shows as white or blank on a phone
- The Background looks stretched or zoomed in
- The Background displays correctly on desktop but not on mobile
- Fiesta Library Backgrounds are not appearing correctly in Virtual Booth
- My custom Background does not fit correctly in the Virtual Event
Who Is Affected
This issue may affect customers using:
- Fiesta Web App versions 1.8.6+
What Happens
When some Fiesta Library Backgrounds or custom Backgrounds are used for Virtual Events, the Background may not load correctly or may appear stretched or zoomed in on some mobile web browsers.
Workaround Steps
None currently available.
When Will This Be Fixed?
Our team is actively working on a fix. We do not have an exact release date yet. This article will be updated when a fix is available.
User Action Required
None at this time.
What To Do When Experiencing This Issue
Please contact our Support team and include the following information:
- The issue ID: PB-6105
- Your current Fiesta login email address
- Your smartphone model
- Your web browser (Safari, Chrome, Edge, etc.)
- A screenshot or screen recording of the issue