Live Gallery Password Breaks Instagram, Snapchat, And Email Sharing Options In Single Capture Page
Last updated: July 20, 2026
Issue ID: PB-8492
Issue Summary
Some users have experienced an issue where attempting to share an individual capture from the Live Gallery to Instagram, Snapchat, or Email produces an error while the Live Gallery has Password Protection enabled.
Current Status
| Status | Fixed — refresh required |
|---|---|
| Affected product | Fiesta Web App |
| Affected platform(s) | Web |
| Affected versions | Fiesta 1.9.0 - 1.10.0 |
| Fixed in | Fiesta 1.10.2 |
| Customer action required | Refresh Fiesta Web App |
Common Ways Customers Describe This Issue
Customers may describe this issue in one of the following ways:
- Why is there an error when trying to share an individual capture to Instagram, Snapchat, or Email from the Live Gallery?
- I get an error when sharing from a password-protected Live Gallery
- Instagram, Snapchat, or Email sharing does not work from the Live Gallery
- Sharing an individual Capture opens the wrong email popup
- The Live Gallery share button says there has been an error
- Guests cannot share Captures when the gallery has a password
- Email sharing fails from the single Capture page
Who Is Affected
This issue may affect customers using:
- Fiesta Web App versions 1.9.0+
What Happens
When Password Protection is enabled for a Live Gallery, sharing an individual Capture to Instagram, Snapchat, or Email may open an unexpected email collection modal and show an error after an email address is submitted.
User Action Required
- Refresh the Fiesta Web App.
If The Issue Persists After Updating
Please contact our Support team and include the following information:
- The issue ID: PB-8492
- Your current Fiesta login email address
- Your iOS App or Web App version
- Your web browser (Safari, Chrome, Edge, etc.)
- A screenshot or screen recording of the issue