iPad Screen Locks During Events
Last updated: June 8, 2026
Issue ID: PB-8086
Issue Summary
Some users have experienced an issue on extremely rare occasion where the photo booth's iPad locks itself while an event is running, despite all iOS settings configured to keep the screen on indefinitely.
Current Status
| Status | Fix in progress — no workaround |
|---|---|
| Affected product | Fiesta iOS App |
| Affected platform(s) | iOS |
| Affected versions | Fiesta 1.8.5 - 1.10.0 |
| Workaround available | No |
| Fixed in | Not fixed yet |
| Customer action required | None |
Common Ways Customers Describe This Issue
Customers may describe this issue in one of the following ways:
- Why did my iPad screen lock during an event when I have all iOS setting configured to never lock my iPad?
- The iPad screen went to sleep during an event
- The booth locked itself while the event was running
- The iPad turned off even though Auto-Lock was disabled
- The screen went dark in the middle of the event
- Guests could not use the booth because the iPad locked
- Fiesta stopped displaying the event after the iPad went to sleep
Who Is Affected
This issue may affect customers using:
- Fiesta iOS App versions 1.8.5+
What Happens
While an event is running, the photo booth's iPad may rarely lock or go to sleep even when iOS settings are configured to keep the screen on.
Workaround Steps
None currently available.
When Will This Be Fixed?
Our team is actively working on a fix. We do not have an exact release date yet. This article will be updated when a fix is available.
User Action Required
None at this time.
What To Do When Experiencing This Issue
Please contact our Support team and include the following information:
- The issue ID: PB-8086
- Your current Fiesta login email address
- Your iOS App or Web App version
- Your web browser (Safari, Chrome, Edge, etc.)
- A screenshot or screen recording of the issue