Uploading Recorded Videos With Audio Enabled Fails With ‘Incorrect Format’ Error
Last updated: June 8, 2026
Issue ID: PB-7083
Issue Summary
Some users have experienced an issue when reuploading Video captures with audio to an event, which were originally captures using Fiesta, that shows an "incorrect format" error.
Current Status
| Status | Fix in progress — no workaround |
|---|---|
| Affected product | Fiesta Web App |
| Affected platform(s) | Web |
| Affected versions | Fiesta 1.7.1 - 1.10.0 |
| Workaround available | No |
| Fixed in | Not fixed yet |
| Customer action required | None |
Common Ways Customers Describe This Issue
Customers may describe this issue in one of the following ways:
- Why am I seeing an "incorrect format" error when reuploading Video captures that were originally recorded in Fiesta?
- My Video Capture says it is in the wrong format when I upload it
- Fiesta will not let me reupload a Video Capture with audio
- The video is an MP4, but Fiesta says the format is incorrect
- Reuploaded Video Captures from Fiesta are failing
- Videos with sound are not uploading back into the event
- The Capture Upload window freezes or shows an incorrect format error
Who Is Affected
This issue may affect customers using:
- Fiesta Web App versions 1.7.1+
What Happens
When a Video Capture with audio is downloaded from a Fiesta event and reuploaded to an event, Fiesta may show an incorrect format error even though the file appears to be an MP4.
Workaround Steps
None currently available.
When Will This Be Fixed?
Our team is actively working on a fix. We do not have an exact release date yet. This article will be updated when a fix is available.
User Action Required
None at this time.
What To Do When Experiencing This Issue
Please contact our Support team and include the following information:
- The issue ID: PB-7083
- Your current Fiesta login email address
- Your iOS App or Web App version
- Your web browser (Safari, Chrome, Edge, etc.)
- A screenshot or screen recording of the issue