iOS Device Requires App Restart To Register After Removal Of Existing iPad Device
Last updated: July 20, 2026
Issue ID: PB-7941
Issue Summary
Some users have experienced an issue where the Start Event button remains grayed-out after removing a previous device from Fiesta while logged in on a new device.
Current Status
| Status | Fixed — update required |
|---|---|
| Affected product | Fiesta iOS + Web App |
| Affected platform(s) | iOS, Web |
| Affected versions | Fiesta 1.8.5 - 1.10.0 |
| Fixed in | Fiesta 1.10.2 |
| Customer action required | Update Fiesta iOS App, Refresh Fiesta Web App |
Common Ways Customers Describe This Issue
Customers may describe this issue in one of the following ways:
- I just removed an older device from my account's Devices while logged in on a new device. Why am I unable to start my event?
- I have an active Fiesta subscription. Why can't I start my event?
- Device not registering
- I don't see my iPad in Devices
Who Is Affected
This issue may affect customers using:
- Fiesta iOS App versions 1.8.5 - 1.10.0
- Fiesta Web App versions 1.8.5 - 1.10.1
What Happens
When a Fiesta user is already logged into their account on an iPad, removing a different iPad from the account's Devices does not automatically register the active iPad as a replacement device. As a result, events cannot be started from that iPad.
User Action Required
- Update the Fiesta iOS App to version 1.10.2.
- Refresh the Fiesta Web App.
If The Issue Persists After Updating
Please contact our Support team and include the following information:
- The issue ID: PB-7941
- Your current Fiesta login email address
- Your iOS App or Web App version
- Your web browser (Safari, Chrome, Edge, etc.)
- A screenshot or screen recording of the issue