Known Issue: iOS Device Requires App Restart To Register After Removal Of Existing iPad Device

Known Issue

iOS Device Requires App Restart To Register After Removal Of Existing iPad Device

Last updated: June 8, 2026

Issue ID: PB-7941

Issue Summary

Some users have experienced an issue where the Start Event button remains grayed-out after removing a previous device from Fiesta while logged in on a new device.

Current Status

Common Ways Customers Describe This Issue

Customers may describe this issue in one of the following ways:

• I just removed an older device from my account's Devices while logged in on a new device. Why am I unable to start my event?
• I have an active Fiesta subscription. Why can't I start my event?
• Device not registering
• I don't see my iPad in Devices

Who Is Affected

This issue may affect customers using:

• Fiesta iOS App versions 1.8.5+
• Fiesta Web App versions 1.8.5+

What Happens

When a Fiesta user is already logged into their account on an iPad, removing a different iPad from the account's Devices does not automatically register the active iPad as a replacement device. As a result, events cannot be started from that iPad.

Workaround Steps

1. Log out of the Fiesta iOS App on the new device
2. Fully close and relaunch the Fiesta iOS App on the new device
3. Log back into your Fiesta account

When Will This Be Fixed?

Our team is actively working on a fix. We do not have an exact release date yet. This article will be updated when a fix is available.

User Action Required

Follow the steps in the Workaround section above.

If The Issue Persists After Following The Workaround

Please contact our Support team and include the following information:

• The issue ID: PB-7941
• Your current Fiesta login email address
• Your iOS App or Web App version
• Your web browser (Safari, Chrome, Edge, etc.)
• A screenshot or screen recording of the issue

Contact Support