Changing Email Address In Account Settings Fails To Update After Verification
Last updated: July 20, 2026
Issue ID: PB-6398
Issue Summary
Some users have experienced an issue where the verification steps are completed after changing their account email address, but the email address does not register in Fiesta.
Current Status
| Status | Fixed — update required |
|---|---|
| Affected product | Fiesta iOS + Web App |
| Affected platform(s) | iOS, Web |
| Affected versions | Fiesta 1.7.1 - 1.10.0 |
| Fixed in | Fiesta 1.10.2 |
| Customer action required | Update Fiesta iOS App, Refresh Fiesta Web App |
Common Ways Customers Describe This Issue
Customers may describe this issue in one of the following ways:
- I just updated my account email address. Why am I unable to log in with the new email address?
- My account email did not update after verification
- I verified my new email, but Fiesta still shows the old email address
- The email change confirmation link does not work
- Fiesta says my email was verified, but the account email did not change
- I cannot change my account email address
- Updating my email only works when I am logged out
Who Is Affected
This issue may affect customers using:
- Fiesta iOS App versions 1.7.1 - 1.10.0
- Fiesta Web App versions 1.7.1 - 1.10.1
What Happens
When an account email address is changed and the verification process is completed, Fiesta may not update the account to the newly verified email address.
User Action Required
- Update the Fiesta iOS App to version 1.10.2.
- Refresh the Fiesta Web App.
If The Issue Persists After Updating
Please contact our Support team and include the following information:
- The issue ID: PB-6398
- Your current Fiesta login email address
- The email address which you are trying to verify
- Your iOS App or Web App version
- Your web browser (Safari, Chrome, Edge, etc.)
- A screenshot or screen recording of the issue