How To Set Up A Custom Send Address
One of the more advanced features that Fiesta offers is the ability to set up a Custom Send Address. This will allow your guests to see a branded email from your company rather than the default “booth mailer” email address when sharing a capture via email.
Table Of Contents
Explainer
How To
What To Know
How To Add DNS Information To Your Website
Differences Between Custom Send Address, Sender's Name, and Reply-To Address
Explainer
What Is A Custom Send Address?
Setting up a Custom Send Address allows you to further brand the photo booth experience by having all Email Shares – from iPad, DSLR, and Virtual Events – sent out from your business’ email address.
By default, Email Shares are sent from email@boothmailer.com. While this generic email address is perfect for most events, you may want guests to receive email with your company name for branding or marketing opportunities.
Setting up a Custom Send Address can be done in three easy steps:
What To Know
Requirements
Custom Send Address is an advanced feature that requires a few necessary components to get set up:
Your own website/domain name
Access to your website's DNS settings
The Custom Send Address is dependent upon ownership of your own website's domain name.
Note: You will not be able to use Custom Send Address if your email address ends in @gmail, @yahoo, or any other address where you are not the owner.
Step One
Add Your Custom Send Domain
Log in to Fiesta
Select an event or create a new event
Click Configure Event
Click the Sharing tab
Toggle Email Sharing On
Toggle Custom Sending Address On
Click Set Up Domain
Enter your Domain Name and click Submit
IMPORTANT: Enter your domain name without the "www." in front of it. For example, if your domain is "www.boothmailer.com", you would enter "boothmailer.com"
Instructions for the next steps will appear. Once you have finished reading them, click Done
You can now move onto Step Two where you will verify that the domain name entered belongs to you.
Step Two
Verify Your Custom Send Domain
Once your domain name has been submitted, you will receive an email with the subject "Successful email domain setup" to the email address used to log in to Fiesta. You can also manually check for verification by clicking the Check for Verification button under Custom Sending Address.
This information includes the hostname and value for a TXT record that you will need to add to your domain name server (DNS).
Note: Some domain name servers, such as Google and Wix, will automatically include your website address as part of the hostname for you.
If your domain name server does, you do not need to include it when entering in the hostname into the TXT record.
The change to your DNS settings can take up to 48 hours to spread through the Internet. You can keep tabs on it by using this record checker.
Note: The "Selector” is the first part of the Hostname which may look like to “scph0321”, however yours will most likely be different.
The “Domain name” is your website address. You will need to type it in exactly as it was entered in Step One.
When the TXT record is successfully verified you will be able to enter in your Custom Domain Address in Step Three.
Step Three
Add Your Custom Send Address
Now that your Custom Send Domain is verified, you will be able to add the email address you wish to use in the Custom Send Address field.
To add your Custom Send Address:
Log in to Fiesta
Select the same event from Step One.
Click Configure Event
Click the Sharing tab
Ensure Email Sharing is toggled On
Ensure Custom Sending Address is toggled On
Type in your desired Custom Send Address
While the address can be anything you want, it must follow standard email address formatting and it must end with your domain name.
For example, if your domain name is “www.boothmailer.com”, your custom send address could be “hello@boothmailer.com” or “captures@boothmailer.com”.
If successful, you will see a green checkmark next to the field confirming that it has been accepted.
What To Know
How To Add DNS Information To Your Website
Each website hosting company has their own steps to add DNS information to your website. Many websites have their own walkthroughs on how to add as well.
Here are some of the most common website hosting company walkthroughs:
Note: On pages that list multiple DNS types, make sure to select “TXT” for the correct steps!
If your domain name host is not listed, you can find the walkthrough by searching online for “adding TXT record to DNS for” with your domain name host name.
What To Know
Differences Between Custom Send Address, Sender's Name, and Reply-To Address
How a shared capture via email is sent and how it is received has three primary components:
The sender's name
The delivery email address
The reply-to email address
The sender's name works as an alias that appears in the guests' mailbox to make who sent the email easier to read. This is purely cosmetic and does not change where the email came from. Think of it as the name placed above the street address of a letter or package.
The delivery email address is the actual location from which the email was sent, like the address on a letter or package. By default, all emails are sent from email@boothmailer.com. By setting up Custom Send Address you can change this to be your own address.
The reply-to email address is how guests are able to easily reach out to you by clicking or tapping "reply" from the email. Without a reply-to email address entered into the Event Settings, all messages will be sent to email@boothmailer.com and cannot be retrieved.
