Table Of Contents

Explainer

• AirPrint Troubleshooting

Dongle Connection

• Dongle Not Connecting Before Wi-Fi Setup
• Dongle Not Connecting After Wi-Fi Setup

Fiesta Connection

• Fiesta iOS App Not Connecting To Dongle
• Fiesta iOS App Connects To Dongle But Does Not Print

Print Formatting

• Double 2x6 Strips Print As One Stretched Strip

What To Know

• Cleaning The Printer For Better Print Quality
• FAQ

Explainer
AirPrint Troubleshooting

This guide covers the most common AirPrint setup and printing issues in Fiesta, including AirPrint dongle connection problems, Fiesta iOS App connection issues, and common print formatting issues.

Start with the section that best matches the point where the AirPrint setup or print process is failing.

IMPORTANT: AirCastPro II and AirCastPro 3 users can find additional troubleshooting steps in the model-specific guides linked below:

• AirCastPro II Troubleshooting Guide: Unable to Print 
• AirCastPro 3 Troubleshooting Guide: Unable to Print
   

Back to top

Dongle Connection
Dongle Not Connecting Before Wi-Fi Setup

This issue usually indicates a problem with the AirPrint dongle’s power or USB connection to the printer.

1. Ensure the AirPrint dongle is connected to power and turned on
2. Unplug the AirPrint dongle, wait 30 seconds, and plug it back into power
3. Check your iPad's Privacy & Security settings

Back to top

Dongle Connection
Dongle Not Connecting After Wi-Fi Setup

This issue usually indicates a problem with the iPad’s network connection, the dongle’s Wi-Fi connection, or the iPad’s permission settings.

1. Ensure your iPad is connected to the AirPrint dongle
   Note: With some dongles, the iPad must be connected to Wi-Fi directly. In this case, make sure the iPad is connected to the same Wi-Fi network as the AirPrint dongle.
2. Ensure the AirPrint dongle is connected to power and turned on
3. Check your iPad's Privacy & Security settings

4. Disconnect and reconnect the AirPrint dongle and the Wi-Fi network
   Note: If the issue persists, the event can still be run in Offline Mode.

Back to top

Fiesta Connection
Fiesta iOS App Not Connecting To Dongle

This issue usually indicates a problem with Fiesta’s Local Network permission, the dongle’s printer connection, or the USB connection between the dongle and the printer.

1. Check your iPad's Privacy & Security settings
2. Check your AirPrint dongle settings to ensure the printer appears in the list of connected printers
3. Check the USB connection between the AirPrint dongle and the printer

Note: Printing is only available on the Fiesta Pro subscription tier.

Back to top

Fiesta Connection
Fiesta iOS App Connects To Dongle But Does Not Print

This issue usually indicates a problem with the selected printer, Fiesta’s Printing settings, or the print size configuration.

1. Check your iPad's Privacy & Security settings
2. Check the Printing settings in the Fiesta iOS App on your iPad
3. Ensure the correct printer is selected in the Connected Printer dropdown menu
   Note: For double 2x6 strip printing, select the printer option that includes "2x6-2" in its name. For 4x6 printing, select the printer option without a print size in its name.

Back to top

Print Formatting
Double 2x6 Strips Print As One Stretched Strip

Double 2x6 strips printing as one stretched strip that is cut in half is usually caused by an incorrect printer selection, a mismatched Photo Template, or an incorrect dongle print setting.

• Ensure the correct printer, including the correct print size, is selected in Fiesta's Printing settings
  Note: If the printer name includes the print size, select the printer that includes "2x6-2" for double 2x6 strip printing.
• Ensure the correct Photo Template is selected in the Photo Mode settings
• Ensure the Photo Template is set to Double 2x6 in Design Studio Editor
• Ensure the correct print size is selected in the dongle's printer settings

Back to top

What To Know
Cleaning The Printer For Better Print Quality

Dust and other debris can accumulate inside your printer over time with regular use. If you notice any of the following print quality issues, cleaning the printer’s thermal print head or platen roller may help resolve the problem:

• Indentations
• Stuck particles on printed media
• Unexpected gaps in printed images

DNP DS620A users can find the manufacturer’s recommended cleaning materials, procedures, and safety warnings in the DNP DS620 Series User Manual.

Back to top

What To Know
FAQ

How can I test if my printing issue is caused by the AirPrint dongle?

• Try printing from the Photos app on your iOS device to confirm whether the issue is caused by the AirPrint dongle or its connection to the device.

What do I do if I experience other AirPrint issues in Fiesta?

• Confirm that the AirPrint dongle is connected correctly and set up properly for the printer being used.
  Learn more about setting up AirPrint
• If the issue persists, reach out to our support team for further assistance.

What do I do if I experience an issue with my AirPrint dongle unrelated to Fiesta?

• Contact the vendor from which your AirPrint dongle was purchased.

Back to top