Table Of Contents

Explainer

• AirPrint Troubleshooting

Dongle Connection

• Dongle Not Connecting Before Wi-Fi Setup
• Dongle Not Connecting After Wi-Fi Setup

Fiesta Connection

• Fiesta iOS App Not Connecting To Dongle
• Fiesta iOS App Connects To Dongle But Does Not Print

Print Formatting

• Double 2x6 Strip Prints With One Strip Cut In Half

What To Know

• FAQ

Explainer
AirPrint Troubleshooting

This guide covers the most common AirPrint setup and printing issues in Fiesta, including AirPrint dongle connection problems, Fiesta iOS App connection issues, and common print formatting issues.

Start with the section that best matches the point where the AirPrint setup or print process is failing.

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Dongle Connection
Dongle Not Connecting Before Wi-Fi Setup

This issue usually indicates a problem with the AirPrint dongle’s power, printer connection, or USB connection between the dongle and the printer.

1. Ensure the AirPrint dongle is connected to power and turned on
2. Unplug the AirPrint dongle, wait 30 seconds, and plug the AirPrint dongle back into power
3. Check your iPad's Privacy & Security settings

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Dongle Connection
Dongle Not Connecting After Wi-Fi Setup

This issue usually indicates a problem with the iPad’s network connection, the dongle’s Wi-Fi connection, or the iPad’s permission settings.

1. Ensure your iPad is connected to the AirPrint dongle
   Note: With some dongles, the iPad must be connected to Wi-Fi separately. In this case, make sure the iPad is connected to the same Wi-Fi network as the AirPrint dongle.
2. Ensure the AirPrint dongle is connected to power and turned on
3. Check your iPad's Privacy & Security settings
4. Remove the AirPrint dongle from the Wi-Fi network, then reconnect the AirPrint dongle to the Wi-Fi network
   Note: If the issue persists, the event can still be run in Offline Mode.

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Fiesta Connection
Fiesta iOS App Not Connecting To Dongle

This issue usually indicates a problem with the iPad’s connection permissions, the dongle’s printer connection, or the USB connection between the dongle and the printer.

1. Check your iPad's Privacy & Security settings
2. Check your AirPrint dongle settings to ensure the printer is appearing as connected in your AirPrint dongle's list of connected printers
3. Check the USB connection between the AirPrint dongle and the printer

Note: Printing is only available on the Fiesta Pro subscription tier.

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Fiesta Connection
Fiesta iOS App Connects To Dongle But Does Not Print

This issue usually indicates a problem with the selected printer, Fiesta’s Printing settings, or the print size configuration.

1. Check your iPad's Privacy & Security settings
2. Check the Printing settings in the Fiesta iOS App on your iPad
3. Ensure the correct printer, listed with the print size, is selected in the default printer dropdown menu
   Note: If the printer appears twice, and one option includes "2x6-2" while the other does not, use the option without "2x6-2" for 4x6 printing.

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Print Formatting
Double 2x6 Strip Prints With One Strip Cut In Half

This issue is usually caused by an incorrect printer selection or a mismatch between the selected Photo Template and print orientation.

1. Check the Printing settings in the Fiesta iOS App on your iPad
2. Ensure the correct printer, listed with the print size, is selected in the default printer dropdown menu
   Note: If the printer appears twice, and one option includes "2x6-2" while the other does not, use the option without "2x6-2" for 4x6 printing.
3. Ensure the correct print template orientation is selected when selecting the photo template

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What To Know
FAQ

How can I test if my printing issue is caused by the AirPrint dongle?

• Try printing from the Photos app on your iOS device to confirm whether the issue is caused by the AirPrint dongle or its connection to the device.

What do I do if I experience other AirPrint issues in Fiesta?

• Confirm that the AirPrint dongle is connected correctly and set up properly for the printer being used.
  Learn more about setting up AirPrint
• If the issue persists, reach out to our support team for further assistance.

What do I do if I experience an issue with my AirPrint dongle unrelated to Fiesta?

• Contact the vendor from which your AirPrint dongle was purchased.

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