Explainer
How To
What To Know
- What Features Will Have Limited Capabilities
- What Features Will Be Unavailable
- Missing Event Captures
- FAQ
Explainer
What Is Offline Mode?
Offline Mode is a feature of the Fiesta iOS App to save and protect events even while the device is not connected to the internet. This allows you to run an event even when an internet connection is not available - for example on a farm or beach, or a location where wifi has stopped working - with as few limitations as possible and without interruptions.
Offline Mode also enables you to adjust most event settings on the iPad or iPhone without having to worry whether the settings will be saved. We know clients sometimes ask for changes at the last minute. With Offline Mode, you don't have to worry about having an internet connection in order to make those changes.
How To
Enable Offline Mode
Offline Mode will automatically be turned on when an internet connection is too weak to allow the Fiesta App to connect to the server, or if there is no internet connection. This is to ensure no captures or shares are lost, and the event runs smoothly!
All captures taken and shares made while the event is offline will be sent as soon as the device is connected to a strong internet connection. Please note these captures and shares can take up to 24 hours to fully upload after the device has been connected to the internet.
What To Know
What Features Will Have Limited Capabilities
When Fiesta is in Offline Mode, certain features will be limited. These features include:
Interface Screens, Templates, And Overlays
The only Interface Screens, Templates, and Overlays available are ones that have been previously loaded to the iOS device via previously run events.
Events
Events will only be available if they had been loaded onto the iOS device while it was previously connected to the internet.
Configure Event
The ability to select from Recent Designs and select from the Fiesta Library will be limited to designs that have been previously loaded onto the iOS device.
Proposals
The Proposal Preview will not display properly. If the Proposal is turned on while in Offline Mode, a Proposal link will not be generated until the iOS device is back online.
Live Gallery
If the Live Gallery is turned on while in Offline Mode, a Live Gallery link will not be generated and cannot be copied until the iOS device is back online.
Hardware Dashboard
The Hardware Dashboard cannot check for firmware updates.
What To Know
What Features Will Be Unavailable
While most features are available in some capacity, there are certain features that are not available at all while in Offline Mode. These include:
Account Settings
Account Settings cannot be edited or updated while in Offline Mode. This includes Billing, Password, and Business Information fields.
Success Hub
Success Hub requires an internet connection to log in and access.
Analytics
Analytics are tracked through Fiesta servers; when in Offline Mode, there is no connection to the servers and accurate Analytics cannot be processed.
Portfolio
An event cannot be added to the Portfolio while in Offline Mode.
What To Know
Missing Event Captures
An internet connection is required to upload captures to the servers and send Shares. When running an event while Fiesta is in Offline Mode, captures are stored only on the iOS device, and capture Shares are queued in the Fiesta App.
To prevent permanently losing captures, do not delete Fiesta from the iOS device until all event captures have finished uploading to the servers.
Once the iOS device is connected to a strong internet connection, queued captures will automatically upload to the servers for remote storage, and delayed capture Shares will be delivered to guests.
How To
Resolve Missing Event Captures
- Connect the iOS device used to run the event to a strong internet connection
- Log in to the Fiesta iOS App
- Select the event
- Keep the iOS device awake and the app open to the event's Captures tab until all of the captures display the Synchronized (check mark) icon
IMPORTANT: It can take up to 24 hours with strong Wi-Fi and the app open for captures to fully upload and Shares to send out.
What To Know
FAQ
Will I lose all my captures if I have a weak internet connection?
- No, the captures should not be lost.
- In the event the internet signal is too weak or unstable to send captures, the Fiesta app will enter Offline Mode and save all captures to send once a stronger connection is available.
Will my shares send if the event is in Offline Mode?
- All shares from an Offline event will be saved to send once the Fiesta iOS app is connected to a strong, stable internet connection.
Help! I don't see the captures from my Offline event in the gallery! Are they gone?
- Captures from an Offline event can take up to 24 hours to fully upload to the Fiesta servers once the device has been connected to a strong, stable internet connection.
- If no captures are available and it has been longer than 24 hours, try switching to a different internet connection.
- All captures will be saved to the iPad until they have been uploaded to the Fiesta servers.