How To Send Guac System Logs To Support
Guac’s System Logs can be helpful in resolving issues with your booth or when running an event. This guide will walk you through how to send them to our customer support team.
Table Of Contents
Explainer
What Are System Logs?
Guac’s System Logs are a collection of data about how your booth is performing. These logs may contain important information that can be useful for our support team to better troubleshoot any issues you may run into.
The System Logs include:
Fiesta account name
Hardware information
Event name and dates
Activity in the Fiesta iOS App
The System Logs do not include:
Fiesta account passwords
iPad, Guided Access, or event passcodes
Guest email addresses or phone numbers
Event captures
How To
Send System Logs To Support
To send your system logs:
Assemble and power on Guac
Set up the iPad Email App
Log in to the Fiesta iOS App
Click the account icon in the upper right corner and select View My Account
On the Account Management screen tap Hardware Dashboard
Tap Send System Logs
Note: It may take a couple seconds to generate the email after tapping Send System Logs
What To Know
System Logs Won't Send
If the logs will not send, you can find the logs within the iPad’s Files app and send them directly to our customer support team.
Locate and open the Files App on the iPad
Tap Files on the top left corner
Select On My iPad
Tap the Fiesta folder
Tap Select on the top of the screen
Select the debug_logs folder
Tap Share on the bottom left corner
Select a method to share the folder to another device that can send outgoing emails
Once you’ve sent the debug_logs folder to another device, send that folder to support@photoboothsupplyco.com with your ticket number as the subject.
