Troubleshooting Salsa LEDs
LED problems? Let’s solve them!
Table of Contents
What To Know
Best Troubleshooting Steps
Most issues with the LEDs can be fixed by following these steps.
Try: RE-pair the LEDS
Launch Salsa iOS app
Select an event
Tap the Settings Gear
Tap Guest Interface
Tap Unpair LEDs on bottom
Tap Pair next to LED Branding and re-pair LEDs
Try: REconnect Salsa to Power
Disconnect Salsa from power outlet
Remove Salsa head and disconnect the DC extension cable from the bottom
Reconnect DC extension cable, applying firm pressure to ensure connection, and fasten tightening screw
Check that all power cables are securely connected
Reconnect Salsa to power outlet
Try: Restart the Salsa App and Booth
Disconnect booth from power
Force close Salsa iOS app
Turn the iPad Off and back On
Reopen Salsa iOS app and head to Guest Interface
Reconnect booth to power
Tap Pair next to LED Branding and re-pair LEDs
Important
Always have an iPad inserted before turning the booth on
Please note your warranty will be void if Salsa is powered on without an iPad or the insert installed.
You can also use the cardboard insert instead of the iPad. Don’t throw this away!
How To
"Pairing failed. Please try again."
This error message may appear while attempting to pair to Salsa’s LEDs.
The most common causes can be either a lack of power to the Salsa booth, or incorrect settings on the iPad.
Software solution
What To Check:
Bluetooth should be turned on in the iPad
Salsa should turned on in Bluetooth Privacy settings
How To Resolve:
Launch the iPad settings app
Tap Bluetooth in left column
Switch Bluetooth on if it is turned off
Scroll down in Settings and tap Privacy in left column
Tap Bluetooth in right settings screen
Switch Salsa on if it is turned off
Relaunch Salsa and tap Pair With LEDs
Note: The Salsa LEDs will not show up in the list of devices in the iPad settings app, and can only be paired inside the Salsa iOS app.
Hardware Solution
What To Check:
The fan inside Salsa should be running
The iPad should show that it is charging
The light on the power brick should be solid blue
How To Resolve:
Disconnect Salsa from power outlet
Remove Salsa head and disconnect the DC extension cable from the bottom
Reconnect DC extension cable, applying firm pressure to ensure connection, and fasten tightening screw
Check that all power cables that securely connected
Reconnect Salsa to power outlet
Notes: If any of the items in “What To Check” are not working after you reconnect the DC extension cable to the Salsa head, reach out to us for support.
How To
LED Lights Don't Turn On Immediately When Plugged In
Salsa is shipped with the LEDs in Lamp Mode. When the booth is plugged in to power for the first time, the LED lights show a solid, white light.
This may not occur again after the booth has been paired with the Salsa iOS app. This is normal, as the booth is now set to turn on the LEDs when an event is started.
How To Restore the Booth to Lamp Mode:
Launch the Salsa iOS app
Tap the Settings Gear
Tap Lamp Mode
If not already paired, tap Pair With LEDs
If already paired, tap Turn On Lamp Mode
Exit the Salsa app
Salsa is not configured to keep the solid white lights on until the booth is disconnected from power. The lights should turn back on when Salsa is plugged back in.
How To
LEDs Do Not Flash During Capture
This may occur if the Salsa iOS app cannot communicate with the LED controller properly.
What To Check:
Make sure LED Flash Brightness is turned on in the event’s Camera Settings
Test event with LED Flash Brightness set to 50% or higher
How To Resolve:
Launch Salsa iOS app
Select an event
Tap the Settings Gear
Tap Guest Interface
Tap Unpair LEDs on bottom
Tap Pair next to LED Branding and re-pair LEDs
How To
Cannot Change LED Pattern or Colors
This may occur if the Salsa iOS app cannot communicate with the LED controller properly.
What To Check:
If you’re changing the LED pattern or color using the Salsa web app, make sure the iPad is connected to the internet and the correct event is running.
How To Resolve:
Launch Salsa iOS app
Select an event
Tap the Settings Gear
Tap Guest Interface
Tap Unpair LEDs on bottom
Tap Pair next to LED Branding and re-pair LEDs
What To Know
Issue Not Listed/Resolved
If your issue is not listed above or if the steps provided have not resolved your issue, reach out to our support team and we’ll be happy to help.
Please be sure to include a detailed description of the issue and any images or videos you have of your booth’s issue.
