Text Sharing
Include branded messages, attach photo captures, and use text sharing in various countries by customizing the settings for Text Sharing on Queso.
Table of Contents
How To
What To Know
Explainer
Explainer
What Is Text Sharing?
Your QuesOS subscription includes unlimited text messages, allowing guests to conveniently share captures directly to their phone.
Customized messages can be included with captures for personalization, providing information, or branding purposes.
Important: Live Gallery is required to share Boomerang, GIF, and Video captures using Text Sharing. Photo captures can be shared via text with or without having Live Gallery turned on for the event.
How To
Customize the Outgoing Text Message
A general message can be customized and used for all events from QuesOS’ General Settings.
To customize the outgoing text message:
Launch QuesOS
Tap the three horizontal lines in the top left corner
Tap Settings
Tap Texts
Tap into the Message field
Enter in an outgoing message
How To
Add a Custom Message for Specific Events
If you want to add a customized message for just one particular event, you can set an event-specific text message that will be used instead of the general message set in QuesOS’ General Settings.
To add an event-specific outgoing text message:
Launch QuesOS
Select an event or create a new event
Tap Sharing
Tap into the Message field under Texting
Enter in an outgoing message
What To Know
Text Message Best Practices
We want your messages to be delivered with a 100% success rate. Here are some suggestions that will help you avoid having your texts being marked as spam by cell carriers:
Consider limiting your text to include one link (the link to the shared media) - using more than one link will raise red flags
Don't use hashtags or @ (# or @) in your messages, as these are frequently used in spam messages
Limit the use of emoji - using a lot of emoji will raise red flags
Keep the message you send out clear and direct
How To
Attach Photo Captures to Text Shares
By default, photo captures will be sent as an attachment in text shares. However, if Live Gallery is turned on, a link to the capture will be sent instead.
To include the photo as an attachment along with a link to the Live Gallery, you can turn on SMS Attachments within the Live Gallery settings.
To turn on SMS Attachments:
Launch QuesOS
Select an event or create a new event
Tap Live Gallery
Tap the checkbox under SMS Attachments
How To
Turn Off Text Shares
Text Sharing is turn on by default for all new events. If you don’t want to provide texting as an option for guests to share their captures, you can turn it off within the Sharing settings.
To turn off Text Sharing:
Launch QuesOS
Select an event or create a new event
Tap Sharing
Tap Disabled under Texting
How To
Send Text Messages in Canada and United Kingdom
If your event is located in Canada or the United Kingdom, or if your guests have phone numbers for those regions, you can switch the outgoing number used for texts to ensure a successful delivery.
To change the outgoing text message phone number:
Launch QuesOS
Tap the three horizontal lines in the top left corner
Tap Settings
Tap Texts
Tap the dropdown menu under Twilio Phone Number
Select the appropriate phone number and region
If your event is located outside of the US, Canada, and UK, you can sign up and create a private Twilio account specifically for that region.
What To Know
Using Text Sharing Outside US, Canada, and UK
QuesOS includes the ability to send text messages to guests in the US, Canada, and UK.
If your event is located outside of the US, Canada, and UK, you can sign up and create a private Twilio account specifically for that region.
Important: Some regions may not be supported or available for sending text messages using Twilio.
You can check Twilio international phone number availability here
How To
Use a Private Twilio Account
If you already have a Twilio account that you want to use with Queso or if you need to send text messages in a region not included in QuesOS, you can enter in your Twilio account information within the General Settings.
To use a private Twilio account:
Launch QuesOS
Tap the three horizontal lines in the top left corner
Tap Settings
Tap Texts
Tap the checkbox next to Use Owner Twilio Account
Enter in the Twilio account ID, token, country code, and phone number
It is highly recommended to test sending a text message after adding a Twilio account.
