Photo Templates Uploaded From Events' Modes Tab Have No Editable Image Layer In Design Studio
Last updated: November 4, 2026
Issue ID: PB-10915
Issue Summary
Some users may experience an issue where a Photo Template image uploaded from the Modes tab opens in Design Studio 2.0 as a Background instead of an editable Image layer.
Current Status
| Status | Known issue — workaround available |
|---|---|
| Affected product | Fiesta Web App |
| Affected platform(s) | Web |
| Affected versions | Fiesta 1.11.0+ |
| Workaround available | Yes |
| Customer action required | Follow workaround steps below |
Common Ways Customers Describe This Issue
Customers may describe this issue in one of the following ways:
- My uploaded template image is not showing in the Layers tab
- I cannot select or move the image I uploaded
- The uploaded Photo Template became the Background
- My template image is not editable in Design Studio
- Uploading from Modes works differently than uploading inside Design Studio
- I cannot resize or reorder the image after opening the template
Who Is Affected
This issue may affect customers using:
- Fiesta Web App versions 1.11.0+
What Happens
When a Photo Template image is uploaded from the Modes tab and later opened in Design Studio 2.0, the image may be treated as the page Background instead of an Image layer, preventing it from being selected, moved, resized, or reordered.
Workaround Steps
- Create Photo Templates directly through Design Studio, accessed through the top navigation bar on the Fiesta Web App, instead of through the Modes tab.
Learn more about creating Photo Templates.
When Will This Be Fixed?
We do not have an exact release date yet. This article will be updated when a fix is available.
User Action Required
Follow the steps in the Workaround section above.
If The Issue Persists After Following The Workaround
Please contact our Support team and include the following information:
- The issue ID: PB-10915
- Your current Fiesta login email address
- Your Web App version
- Your web browser (Safari, Chrome, Edge, etc.)
- A screenshot or screen recording of the issue