Mask Is Shown In Live View, But Not Applied To All Photo Template Or GIF Captures
Last updated: September 8, 2026
Issue ID: PB-7957
Issue Summary
Some users have experienced an issue where Face Effects appear correctly in the Live View prior to a capture being taken, but do not appear in the final output capture when there are three or more guests in the capture.
Current Status
| Status | Fixed |
|---|---|
| Affected product | Fiesta iOS App |
| Affected platform(s) | iOS |
| Affected versions | Fiesta 1.8.5 - 1.10.2 |
| Fixed in | Fiesta 1.11.0 |
| Customer action required | Update Fiesta iOS |
Common Ways Customers Describe This Issue
Customers may describe this issue in one of the following ways:
- Why are Face Effects not being displayed on all guests in captures with more than 2 guests after seeing them displayed on the Live View?
- Face Effects show in the preview but not in the final Capture
- The mask appears before taking the Capture, then disappears afterward
- Face Effects are missing from the saved Capture
- Masks do not apply when there are multiple people in the Capture
- Face Effects only work for some guests in the photo
- The final GIF or Photo Template does not include the Face Effect
Who Is Affected
This issue may affect customers using:
- Fiesta iOS App versions 1.8.5 - 1.10.2
What Happens
When three or more guests are in a Capture, Face Effects may appear correctly in Live View before the Capture is taken, but may not appear in the final output Capture.
User Action Required
- Update the Fiesta iOS App to version 1.11.0 or newer.
If The Issue Persists After Updating
Please contact our Support team and include the following information:
- The issue ID: PB-7957
- Your current Fiesta login email address
- Your iOS App version
- A screenshot or screen recording of the issue