Known Issue: Mask Is Shown In Live View, But Not Applied To All Photo Template Or GIF Captures

Known Issue

Mask Is Shown In Live View, But Not Applied To All Photo Template Or GIF Captures

Last updated: June 8, 2026

Issue ID: PB-7957

Issue Summary

Some users have experienced an issue where Face Effects appear correctly in the Live View prior to a capture being taken, but do not appear in the final output capture when there are three or more guests in the capture.

Current Status

Common Ways Customers Describe This Issue

Customers may describe this issue in one of the following ways:

• Why are Face Effects not being displayed on all guests in captures with more than 2 guests after seeing them displayed on the Live View?
• Face Effects show in the preview but not in the final Capture
• The mask appears before taking the Capture, then disappears afterward
• Face Effects are missing from the saved Capture
• Masks do not apply when there are multiple people in the Capture
• Face Effects only work for some guests in the photo
• The final GIF or Photo Template does not include the Face Effect

Who Is Affected

This issue may affect customers using:

• Fiesta iOS App versions 1.8.5+

What Happens

When three or more guests are in a Capture, Face Effects may appear correctly in Live View before the Capture is taken, but may not appear in the final output Capture.

Workaround Steps

None currently available.

When Will This Be Fixed?

Our team is actively working on a fix. We do not have an exact release date yet. This article will be updated when a fix is available.

User Action Required

None at this time.

What To Do When Experiencing This Issue

Please contact our Support team and include the following information:

• The issue ID: PB-7957
• Your current Fiesta login email address
• Your iOS App or Web App version
• Your web browser (Safari, Chrome, Edge, etc.)
• A screenshot or screen recording of the issue

Contact Support