Blurry Prints On Guac With AirCastPro Or Wired Chips
Last updated: June 8, 2026
Issue ID: PB-5547
Issue Summary
Some users may experience an issue where 2x6 prints are blurry, but 4x6 prints are not, while printing from Guac to wired Chips or while using an AirCastPro AirPrint dongle.
Current Status
| Status | Known issue — no workaround |
|---|---|
| Affected product | Fiesta iOS App, Guac, Chips |
| Affected platform(s) | iOS, AirPrint |
| Affected versions | Fiesta 1.8.5 - 1.10.0 |
| Workaround available | No |
| Fixed in | Not fixed yet |
| Customer action required | None |
Common Ways Customers Describe This Issue
Customers may describe this issue in one of the following ways:
- Why are 2x6 prints from Guac blurry, while 4x6 prints aren't?
- 2x6 prints are coming out blurry
- 4x6 prints look clear, but 2x6 prints do not
- My strip prints look low quality
- Prints are blurry when using Guac with Chips
- 2x6 prints look soft or pixelated
- Photo strips are not printing clearly
Who Is Affected
This issue may affect customers using:
- Guac & Chips owners
- Fiesta iOS App versions 1.8.5+
What Happens
When printing from Guac to wired Chips or using an AirCastPro AirPrint dongle, 2x6 prints may appear blurry while 4x6 prints from the same event appear clear.
Workaround Steps
None currently available.
When Will This Be Fixed?
We do not have an exact release date yet. This article will be updated when a fix is available.
User Action Required
None at this time.
What To Do When Experiencing This Issue
Please contact our Support team and include the following information:
- The issue ID: PB-5547
- Your current Fiesta login email address
- Your iOS App version
- Your printing method
- Your AirPrint dongle model (if applicable)
- A screenshot or screen recording of the issue