Explainer
How To
What To Know
- Requirements
- Adding DNS Information To A Website
- Difference Between Custom Send Address, Sender Name, And Reply-To Address
- FAQ
Explainer
What is a Custom Send Address?
A Custom Send Address allows email shares to be fully branded with the business's email address instead of the default email, email@boothmailer.com.
While this generic email address is perfect for most events, setting up a custom send address allows the guests to receive emails with the company name for branding or marketing opportunities.
Note: Custom Send Address is only available on the Fiesta Pro subscription tier.
Setting up a Custom Send Address can be done in three easy steps:
What To Know
Requirements
Custom Send Address is an advanced feature that requires the following necessary components to get set up:
- An active website with a domain name
- Access to the website's DNS settings
The Custom Send Address is dependent upon ownership of the website's domain name.
Note: A hosted consumer address, such as @gmail.com or @yahoo.com, cannot be used because the photo booth owner does not own the domain.
How To
Add The Custom Domain
- Log in to Fiesta Software
- Select an event or create a new event
- Select Configure Event
- Select the Sharing tab
- Toggle Email Sharing on
- Toggle Custom Sending Address on
- Click Set Up Domain
- Enter the domain name and click Submit
IMPORTANT: Enter the domain name without the "www." at the beginning. For example, if the domain is "www.boothmailer.com", enter "boothmailer.com" - Read the instructions provided in the pop-up window for the next steps. Once complete, click Done
- Continue to the next step to Verify The Custom Domain
Note: This setup process may take up to 24 hours to complete.
If emailed instructions have not been received, select “Remove Custom Domain” on the next screen and try again.
How To
Verify The Custom Domain
- After the domain name is submitted, an email titled "Successful email domain setup" will be sent to the email address used to log into the Fiesta Software
- The email will contain the hostname and value required for a TXT record, which must be added to the domain's DNS (Domain Name Server)
Note: Some domain name servers, such as Google and Wix, automatically include the website address as part of the hostname. In such cases, do not include the website address when entering the hostname in the TXT record
Changes to DNS settings may take up to 48 hours. Progress can be monitored using a DNS record checker
Alternatively, within the Fiesta Software, the "Check for Verification" button under Custom Sending Address can be used to confirm whether the domain verification is complete
Note: The "Selector” refers to the first part of the hostname (e.g., "scph0321). This must be entered exactly as it was entered in Step 1
Once the TXT record is successfully verified, the Custom Domain Address can be entered in Step 3.
How To
Add The Custom Send Address
Once the Custom Send Domain has been verified, an email address can be added in the Custom Send Address field.
To add the Custom Send Address:
- Log in to Fiesta Software
- Select the same event used during the domain setup process in Step 1
- Select Configure Event
- Select the Sharing tab
- Confirm Email Sharing is toggled On
- Confirm Custom Sending Address is toggled On
- Enter the desired address in the Custom Send Address field
The Custom Send Address must follow standard email address formatting, and it must end with the verified domain name.
For example, if the domain name is “www.boothmailer.com”, the custom send address could be “hello@boothmailer.com” or “captures@boothmailer.com”.
If successful, a green checkmark will appear next to the field confirming that it has been accepted.
What To Know
Add DNS Information To A Website
Each website hosting company provides its own steps for adding DNS information to a website. Many website hosts also offer detailed walkthroughs for this process.
Here are some of the most common website hosting company walkthroughs:
Note: On pages that list multiple DNS types, select “TXT” for the correct instructions
If the domain name host is not listed above, search online for “adding TXT record to DNS for” followed by the host's domain name to find a relevant walkthrough.
What To Know
Difference Between Custom Send Address, Sender Name, And Reply-To Address
How a shared capture via email is sent and how it is received has three primary components:
- The sender's name
- The delivery email address
- The reply-to email address
The sender’s name serves as an alias that appears in the recipient’s mailbox, making it clear who sent the email. This is a cosmetic feature only; it does not affect the actual source of the email. Think of it as the name written above the address on a physical letter or package—it helps with recognition, but does not change the origin.
The delivery email address is the actual email address from which the message is sent, similar to the return address on a letter. By default, all emails are sent from our standard address, email@boothmailer.com. If a Custom Send Address is set up, it replaces the default address as the sender’s email.
The reply-to email address determines where any replies from guests will be directed. When a recipient clicks “reply” in their email client, their response will be sent to this address. If no reply-to address is specified in the event settings, replies will default to email@boothmailer.com, and messages sent to this address cannot be retrieved.
Learn more about Email Sharing.
What To Know
FAQ
What is a Custom Send Address?
- A Custom Send Address lets emails be sent from a personal or company domain instead of “@boothmailer.com” for enhanced branding.
Can you set up my Custom Send Address for me?
- PBSCO cannot set up the Custom Send Address, as it requires access to sensitive domain information.
Is a Custom Send Address necessary?
- No, it's an optional feature within the Fiesta Software; events and emails can be managed without it.
I don't have a website. How do I set up the Custom Send Address?
- A website/domain is required to use a Custom Send Address.
I don't know how to update the hostname or value of a TXT record. Can you help?
- PBSCO Support Team can provide instructions, but cannot make DNS changes.
My account hasn't updated in 48 hours. What should I do?
- If verification takes longer than 48 hours, confirm that the domain is entered correctly without “www.” and re-enter if needed.