Locating The Serial Number On Your Device

Explainer

How To

What To Know

 

 


Explainer
What is the Serial Number?

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The serial number is an important identifier that helps to track factors such as production year, transfers of ownership, and warranty information.  It also helps to differentiate between multiple booths if your company is using more than one of the same model.

 

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How To
Locate The Serial Number On Salsa 2

  1. Power off the Salsa 2 and unplug it from the outlet
  2. Remove the faceplate and iPad from the booth
    Note: To reduce the chance of damage to the iPad or booth, power off the booth and lay the head down on a flat surface before removing the iPad
  3. The Salsa 2 serial number should be located on a sticker with a barcode on the roamer just behind the faceplate

 

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How To
Locate The Serial Number On Tortilla 

  1. Power off the Salsa and unplug it from the outlet
  2. The Tortilla serial number should be located on a sticker with a barcode

 

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How To
Locate The Serial Number On Guac

The Guac serial number can be easily located in two places, inside the Guac head under the AC hub, or behind the iPad.

  1. Power off the Guac and unplug it from the outlet
  2. Remove the faceplate and iPad from the booth
    Note: To reduce the chance of damage to the iPad or booth, power off the booth and lay the head down on a flat surface before removing the iPad. 
  3. The Guac serial number should be located on a sticker with a barcode behind where the iPad sits

OR

  1. Turn the knob on the back of Guac to unlock the back door
  2. Use the knob to lift and remove the door, setting it to the side
  3. Locate the AC hub in the center of the Guac head
  4. Under the AC hub and between the two knobs Inside the Guac head you will find your Guac serial number

 

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How To
Locate The Serial Number On Chips

  1. Power off the Chips and unplug it from the outlet
  2. Loosen the knobs on the bottom of the printer shell
  3. Remove the printer shell
  4. The Chips Serial Number can be found on a barcode sticker on the black chassis near the front side of the platform.

 

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How To
Locate The Serial Number On Salsa

  1. Power off the Salsa and unplug it from the outlet
  2. Remove the faceplate and iPad from the booth
    Note: To reduce the chance of damage to the iPad or booth, power off the booth and lay the head down on a flat surface before removing the iPad. 
  3. The Salsa serial number should be located on a sticker with a barcode behind where the iPad sits

 

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What To Know
Why is the serial number important? 

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The serial number is a unique identifier assigned to each booth, making it essential for tracking a variety of important details throughout its life cycle. It helps us monitor key information, such as the booth’s production year, any transfers of ownership, and the status of the warranty.

For businesses that own multiple booths, the serial number also plays a critical role in distinguishing between identical models, ensuring we know exactly which unit is being referred to when discussing service, repairs, or upgrades.

Additionally, the serial number is a crucial piece of information if you ever need to request repairs or troubleshooting support. By providing the serial number, we can access your booth's specific service history and offer more accurate assistance.

 

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What To Know
FAQ

Does my booth have a serial number? 

  • Yes, every booth has a unique serial number assigned to it. This number helps us track important information about your booth, including its production year, warranty status, and service history.

What if the serial number has rubbed off?

  • If the serial number label has worn off, please contact our customer support team. We may be able to help you retrieve it using other identifying information about your order details or purchase records.

What if I sell my booth to someone else? 

  • When you sell your booth to a new owner, a Transfer of Ownership process is required. The serial number is necessary to complete the transfer. The seller can contact our customer support team for more information and assistance with transferring ownership.

 

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