Explainer
How To
What To Know
Explainer
What is the Chips Dashboard?
The Chips Dashboard is the central hub for managing the Chips printer and its connection to the booth. It allows you to control key features such as the Chips firmware, Printer Settings, and Print Queue. Additionally, the Chips Dashboard enables wireless connections for the Chips printer.
-
Chips Firmware: The firmware manages both wired and wireless connections between the printer and the Guac Brain. Keeping the firmware updated ensures stable communication and printer functionality.
-
Printer Settings: The Printer Settings section allows you to adjust media size, configure print options, and manage other printer-specific preferences to optimize printing performance.
-
Print Queue: The Print Queue lets you monitor and manage print jobs, ensuring smooth operation by providing visibility into active and pending print tasks.
By using the Chips Dashboard, you can seamlessly control your printer's settings and troubleshoot any issues related to connectivity and print jobs.
What To Know
Best Practices For Updating Firmware
Here are some best practices for updating the Chips firmware:
-
Check for iPadOS and Fiesta updates first
Make sure the iPad is running the latest version of iPadOS and the Fiesta app is up to date before updating the firmware. This helps avoid compatibility issues and ensures the latest features and fixes are in place. -
Ensure Stable Power Supply:
Before starting the update, ensure the booth has a stable power connection to avoid interruptions during the process. -
Avoid Interruptions During the Update:
Do not turn off or unplug the booth or iPad while the firmware is being updated to prevent corruption of the update. -
Update During Off-Peak Hours:
If possible, perform the update during off-peak hours or when the booth isn’t being used for events to minimize disruption. -
Test Booth Features After Update:
After updating, test the booth’s major features (e.g., camera, printer, LED ring) to ensure everything works as expected.
How To
Check For Chips Firmware Updates
- Log in to the Fiesta iOS App
- Tap the Account Icon in the top right corner
- Tap Hardware Dashboard
- Tap Chips Dashboard
- Check the Firmware Update section for any updates
- If a firmware update is available, the message "New Version Available" will appear in the Firmware Update section along with an option to download the update.
IMPORTANT: If the System Check shows that Chips is not connected, connect the hardware before attempting a firmware update.
Learn more about what to do if Chips is not connected
How To
Download And Install Chips Firmware Updates
- Log in to the Fiesta iOS App
- Tap the Account Icon in the top right corner
- Tap Hardware Dashboard
- Tap Chips Dashboard
- Tap Download in the Firmware Update section
- Confirm by tapping Download Firmware Now
Note: The firmware will now begin to download. Depending on the internet speed of the Wi-Fi network the iPad is connected to, it may take a few moments to complete. - Once the process is completed, you will receive a message asking if you would like to update the Chips firmware. You can choose to update the firmware immediately or opt to update it later.
- Tap Update Firmware Now
IMPORTANT: You will not be able to use Guac while the update is running. DO NOT turn off/unplug the booth or close the app until the update is complete.
What To Know
Wireless Printing
Chips supports wireless printing when connected to the Guac through the Chips Dashboard. From the Chips dashboard, you can initiate the wireless connection, view the current connection status, and access printer settings and the print queue.
For the most reliable wireless experience, make sure:
-
Chips is powered on and within range of the Guac
-
Printer media is loaded, and the printer is set up according to assembly instructions
-
Your firmware is fully up to date
Learn more about Wireless Printing With Chips
What To Know
Printer Settings
The Printer Settings section is where to adjust the media size and access advanced printer options. Make sure the media size matches the event’s print size to avoid formatting issues and ensure everything prints correctly.
Learn more about Adjusting The Media Size With Chips
What To Know
Printer Queue
The Printer Queue on the Chips Dashboard shows you any captures that are currently waiting to be printed. It gives you a quick look at what’s in line and lets you keep tabs on printing during an event.
If needed, you can use the Cancel All Prints button to clear the queue. This can be helpful if there's a print error or if you need to restart the printing process.
Learn more about Wireless Printing With Chips
What To Know
FAQ
Do I need to use the Chips Dashboard for every event?
- Not necessarily. Its main uses are to connect Chips to Guac when wireless printing, for troubleshooting, and checking print status.
Can I still print wirelessly if the Chips Dashboard isn’t connected?
- No. Chips must be connected to the booth via the Dashboard for printing to work. If it’s not connected, check your power, firmware, and wireless setup to restore communication.