1. Photobooth Supply Co
  2. Fiesta Software
  3. Account

Hardware Dashboard

Updated

Table Of Contents

Explainer

How To

What To Know

 

 

Explainer
What is the Hardware Dashboard?

The Hardware Dashboard is the central place to view and manage the hardware status of your connected booth. Once your booth is powered on and your iPad is connected, you can use the Hardware Dashboard to:

  • Access Booth Dashboards
    Depending on the connected booth (Guac & Chips, Salsa 2, or Tortilla), the Hardware Dashboard will display links to the specific dashboard where you can view firmware details, manage printer settings, and more.

  • Run a System Check
    Quickly check whether essential components like your booth, printer, and camera are properly connected.

  • Send System Logs
    Generate and send system logs directly to the PBSCO support team to help troubleshoot any technical issues with your booth.

This dashboard is designed to give you quick access to essential hardware tools, no matter which PBSCO booth you're using.

 

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How To
Access The Hardware Dashboard

  1. Log in to the Fiesta iOS App with your booth powered on and iPad connected
  2. Tap the Account Icon in the upper right corner
  3. Tap Hardware Dashboard

 

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What To Know
Salsa 2 Dashboard

The Salsa 2 Dashboard is the main hub for managing firmware updates and monitoring the Salsa 2 hardware connection. This includes checking the connection status between the booth and the Fiesta app, as well as installing any available firmware updates.

Firmware updates may include performance improvements, bug fixes, or new features, and help keep the booth running smoothly. If a hardware connection issue is detected, the dashboard provides visibility so it can be resolved quickly.

Learn more about the Salsa 2 Dashboard and updating your Salsa 2 Firmware

 

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What To Know
Guac Dashboard

The Guac Dashboard is where Guac Firmware information can be found. Guac Firmware manages hardware connections within the booth, such as the printer and LED ring. Firmware updates bring performance improvements and new features, and can be downloaded and installed directly from the Guac Dashboard.

Learn more about the Guac Dashboard and updating your Guac Firmware 

 

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What To Know
Chips Dashboard

The Chips Dashboard is the central hub for managing the Chips printer and its connection to the booth. It allows you to control key features such as the Chips firmware, Printer Settings, and Print Queue. Additionally, the Chips Dashboard enables wireless connections for the Chips printer.

  • Chips Firmware: The firmware manages both wired and wireless connections between the printer and the Guac Brain. Keeping the firmware updated ensures stable communication and printer functionality.

  • Printer Settings: The Printer Settings section allows you to adjust media size, configure print options, and manage other printer-specific preferences to optimize printing performance.

  • Print Queue: The Print Queue lets you monitor and manage print jobs, ensuring smooth operation by providing visibility into active and pending print tasks.

By using the Chips Dashboard, you can seamlessly control your printer's settings and troubleshoot any issues related to connectivity and print jobs.

Learn more about the Chips Dashboard 

 

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What To Know
Tortilla Dashboard

The Tortilla Dashboard is where you can manage firmware updates and monitor the hardware connection for Tortilla. This includes checking whether the booth is connected to the Fiesta app and installing any available firmware updates.

Firmware updates may improve booth performance, resolve bugs, or enable new features, and help ensure a reliable experience during events.

Learn more about the Tortilla Dashboard and updating your Tortilla Firmware

 

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What To Know
System Check

The System Check provides at-a-glance information about the hardware connections within the Guac & Chips, Tortilla, or Salsa 2 Booth so that you know that everything is good to go or gives you a heads up if something is not working as expected.

The system will check if:

  • The booth is connected

  • The camera is connected (if applicable)

  • The printer is connected (if applicable)

A green light indicates that the hardware is connected.

A yellow light means the system is currently checking that particular hardware component.

A red light appears if the device cannot be detected or if there seems to be an issue.

Note: The System Check can only determine if the hardware is connected and cannot check if the settings are correct.

 

If something shows as not connected or appears to have an issue, check the Guac Troubleshooting Guide, Chips Troubleshooting Guide, Tortilla Troubleshooting Guide, or Salsa 2 Troubleshooting Guide for more info.

 

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What To Know
What are System Logs

System Logs are a collection of data about how your booth is performing. These logs may contain important information that can be useful for our support team to better troubleshoot any issues you may run into.

The System Logs include:

  • Fiesta account name
  • Hardware information
  • Event name and dates
  • Activity in the Fiesta iOS App

The System Logs do not include:

  • Fiesta account passwords
  • iPad Guided Access or event passcodes
  • Guest email addresses or phone numbers
  • Event captures

 

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How To
Send System Logs

  1. Assemble and power on your booth
  2. Set up the Email App on your iPad
  3. Log in to the Fiesta iOS App
  4. Tap the account icon in the upper right corner and select View My Account
  5. On the Account Management screen, tap Hardware Dashboard
  6. Tap Send System Logs

Note: It may take a few seconds for the email to generate after tapping Send System Logs

 

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What To Know
FAQ

What does the System Check do?

  • The System Check verifies that booth components like the camera, printer, and booth itself are connected. It shows a green, yellow, or red status for each.

Are System Logs safe to share?

  • Yes, the System Logs only include the app and booth activity and hardware info. They do not include guest data, account passwords, or captures.

What does a red light in the System Check mean?

  • A red light indicates the system is unable to detect that particular hardware component. Refer to the corresponding troubleshooting guide for your booth.

Why hasn’t the Send System Logs email shown up yet?

  • It can take a few seconds for the email to generate after tapping “Send System Logs.” Make sure the Email App is set up on the iPad.

 

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