Explainer
How To
What To Know
- Using The Correct Power Cables
- Power Testing Tips
- Next Steps if Salsa 1 Still Isn’t Receiving Power
- FAQ
Explainer
Understanding Salsa 1 Power Issues
When Salsa 1 isn’t receiving power, the issue could stem from the power supply, the DC extension cable, or a connection issue. This guide walks through a series of steps to isolate the cause and get the booth powered on again.
What To Know
Using The Correct Power Cables With Salsa 1
Always use the power supply provided with your Salsa 1 booth, including the AC adapter and DC extension cable. Using other cables may cause power issues or prevent the booth from functioning properly.
What To Know
Power Testing Tips
Avoid using portable power sources when troubleshooting power issues with your booth
- Battery packs, extension cords, and surge protectors can sometimes interfere with consistent power delivery. For testing, always use a direct wall outlet when possible.
Understanding Salsa 1 Power Supply LED Behavior
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A solid blue light on the power supply means power is flowing normally.
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A blinking blue light on the power supply often points to a fault with the cable or head.
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If the light isn't turning on, it could be an issue with the power supply or the outlet. Try plugging the power supply into a different outlet.
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If the blue light still doesn't turn on, contact support for further assistance.
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How To
Test The Salsa 1 Power Supply
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Disconnect the DC extension cable from the Salsa head and all other cables from each other and from power.
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Connect the AC adapter to the power supply brick and plug it into an outlet. Do not connect the DC extension cable to the power supply.
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Check the blue light status on the power supply.
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If the blue light is constant, connect the DC extension cable to the power supply. Do not connect the DC extension cable to the Salsa head.
- If the blue light on the power supply is blinking, stop here and reach out to support for further assistance.
- If the blue light is constant, follow the steps to test the Salsa 1 DC Extension Cable
How To
Test The Salsa 1 DC Extension Cable
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If there is a constant blue light on the power supply, connect the DC extension cable to the Salsa 1 head.
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Power should now be delivered to Salsa 1, which can be indicated by the sound of the fan and the iPad starting to charge or receive power.
Note: the LED light may or may not immediately turn on – this is normal - If power is still not being received to the Salsa 1 head, check the connection between Salsa 1 and the DC extension cable. This video provides tips for ensuring a solid connection.
What To Know
Next Steps If Salsa 1 Still Isn’t Receiving Power
If the Salsa 1 still isn't powering on after troubleshooting, reach out to our support team for further assistance.
For faster support, please send a short video showing the issue with the Salsa 1 not powering on. This will help us diagnose the problem and provide the best solution to get your booth up and running again.
What To Know
FAQ
What if the fan isn't spinning when I power on Salsa 1?
- If the fan isn’t spinning, there is likely an issue with the power connection or the power supply itself. Ensure the cables are securely connected and try a different outlet. If the problem persists, contact support.
Can a portable power source be used to power Salsa 1 if there's no power at the event?
- You can find recommended portable power supplies on our Salsa 1 Recommended Accessories page.
Why isn't my iPad charging after connecting to Salsa 1?
- If the iPad isn’t charging, it could be due to a connection issue with the DC extension cable or the iPad’s charging cable.
Learn more about troubleshooting Salsa 1 iPad Charging Issues
Can a different power supply be used with Salsa 1?
- No, it's recommended to use the power supply provided with Salsa 1 for consistent power delivery. Using a different charging brick may result in unstable performance or connection issues.
Where can I purchase replacement power cables for my Salsa 1?
- Replacement power cables for Salsa 1 are available on the Salsa 1 replacement parts page.
What should I do if my Salsa 1 Booth still isn't working after troubleshooting?
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If all troubleshooting steps have been completed and your booth is still not functioning correctly, reach out to our support team with a video of the issue. We’ll be able to assist with diagnosing and resolving the problem.