1. Photobooth Supply Co
  2. Salsa 1
  3. Troubleshooting

Troubleshooting Salsa 1 LEDs

Updated

Table Of Contents

Explainer

How To

What To Know

 

 

Explainer
Understanding Salsa 1 LED Issues

Salsa 1 LED issues can occur for a number of reasons. As the LEDs pair via Bluetooth, interference or failure to pair can prevent them from functioning properly. 

Due to the nature of a photo booth's functionality, the LEDs are also prone to burn out after extended use and at times need to be replaced. 

 

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What To Know
Salsa 1 Best Practices

WARNING: Do not run the Salsa App and Fiesta Software simultaneously; doing so will prevent Salsa 1's LEDs from pairing correctly.

Always have an iPad installed before turning your Salsa 1 Photo Booth on!

  • Please note that your warranty will be voided if Salsa 1 is powered on without an iPad or its cardboard insert installed.
  • Don't throw Salsa 1's cardboard insert away! If you don't have an iPad yet, you can keep the cardboard insert installed when turning your booth on to ensure it is correctly receiving power.

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How To
Preliminary Troubleshooting Steps

Many of Salsa 1's most common LED issues can be fixed by following these steps.

Try: Updating the Fiesta iOS App.

Salsa 1's LEDs work best when you're running the latest version of the Fiesta iOS App on your iPad. 

  1. Launch the App Store App on your iPad
  2. Search for Fiesta: Photo Booth Software
  3. Tap on the app listing in the search results
  4. If an update is available, tap the Update button

Try: Re-pairing Salsa 1's LEDs.

Re-pairing Salsa 1's LEDs in the Fiesta iOS App will refresh the software's connection to the LED Ring, and can help when your LEDs do not come on upon starting an event.

  1. Launch the Fiesta iOS App on your iPad
  2. Select an Event from the Events page
  3. Tap Configure Event
  4. Tap Interface
  5. Tap LED Ring
  6. Tap Unpair LEDs
  7. Tap Pair with LED to re-pair LEDs

Try: Checking your iPad settings.

Your Salsa 1's LEDs rely on a few critical settings within the iPad's Settings App; checking these can help fix pairing issues, including "Pairing failed. Please try again."

  1. Launch the iPad's Settings App
  2. On the left-side menu panel, tap Bluetooth
  3. Ensure Bluetooth is switched ON
  4. Scroll down along the left-side panel to Privacy & Security
  5. Within Privacy & Security, tap on Bluetooth
  6. If Fiesta is already switched ON, toggle it OFF and back ON
  7. Go back to the Privacy & Security settings
  8. Tap on Local Network
  9. If Fiesta is already switched ON, toggle it OFF and back ON

Try: Reconnecting Salsa 1 to power.

Checking Salsa 1's power components can help resolve connection issues when you've already updated the Fiesta iOS App and checked its settings in the iPad's Settings App.

  1. Disconnect Salsa 1 from power
  2. Remove Salsa 1's head, and disconnect the DC Extension Cable from its port
  3. Reconnect the DC Extension Cable, applying firm pressure to ensure a secure connection, and fasten its tightening screw
  4. Check that all of Salsa 1's power cables are securely connected to one another
  5. Reconnect Salsa 1 to power

Try: Restarting the Fiesta iOS App and Salsa 1 Photo Booth.

Powering your booth and iPad down, and keeping them shut off for 15-30 seconds before restarting, can help resolve persistent pairing and connection issues.

  1. Disconnect Salsa 1 from power
  2. Force close the Fiesta iOS App
  3. Open the iPad's Settings App
  4. Tap General
  5. Scroll down to the bottom of the General settings
  6. Tap Shut Down
  7. Wait for 15-30 seconds
  8. Reconnect Salsa 1 to power
    Note: this will power your iPad back on as well, as long as it's connected to the Salsa 1's iPad charging cable
  9. Reopen the Fiesta iOS App, and tap on your event
  10. Tap Configure Event
  11. Tap Interface
  12. Tap LED Ring
  13. Tap Pair with LEDs

 

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What To Know
"Pairing failed. Please try again" Error

This error message may appear in the Fiesta iOS App when attempting to pair Salsa 1’s LEDs. The most common causes are either a lack of power to the Salsa 1 Booth, or incorrect settings in the iPad's Settings App.

 

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How To
Resolve "Pairing failed. Please try again" Software Fix

What To Check:

  • Bluetooth should be turned on in the iPad's Settings App
  • Fiesta should be turned on in the Bluetooth Privacy settings

How To Resolve:

  1. Launch the iPad's Settings App
  2. On the left-side menu panel, tap Bluetooth
  3. Ensure Bluetooth is switched ON
  4. Scroll down along the left-side panel to Privacy & Security
  5. Within Privacy & Security, tap on Bluetooth
  6. If Fiesta is already switched ON, toggle it OFF and back ON


Note: The Salsa 1 LEDs will not appear in the list of Bluetooth devices in the iPad Settings App, and can only be paired inside the Fiesta iOS App.

 

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How To
Resolve "Pairing Failed. Please try again" Hardware Fix

What To Check:

  • Salsa 1's fan should be running
  • The iPad should show that it is charging
  • The light on Salsa 1's power brick should be solid blue

How To Resolve:

  1. Disconnect Salsa 1 from power
  2. Remove Salsa 1's head and disconnect the DC Extension Cable from the bottom
  3. Reconnect the DC Extension Cable, applying firm pressure to ensure a secure connection, and fasten its tightening screw
  4. Check that all power cables are securely connected to one another
  5. Reconnect Salsa 1 to power

Note: If any of the items in “What To Check” are not working after you reconnect the DC Extension Cable to Salsa 1's head, reach out to us for support. 

 

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What To Know
Salsa LEDs Not Lighting Up When Plugged Into Power

Salsa 1 is shipped with its LEDs set to Lamp Mode. When the booth is plugged into power for the first time, the LED Ring will illuminate to show a solid, white light.

This may not occur again after the booth has been paired with the Fiesta iOS App. This is expected, as the booth is now set to turn on and control the LEDs when an event is started.

 

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How To
Resolve Salsa LEDs Not Lighting Up When Plugged Into Power

  1. Launch the Fiesta iOS App, and sign out of your account if you're logged in
  2. Tap Launch Lamp Mode on the login screen
  3. If not already paired, tap Pair With LED
  4. If already paired, tap Turn On Lamp Mode
  5. Exit the Fiesta iOS App

Note: With Lamp Mode enabled, Salsa 1 is configured to keep the solid white light on until the booth is disconnected from power. The LED Ring should continue to display the solid white light when Salsa 1 is plugged back into power.

 

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What To Know
Salsa LEDs Not Flashing During Captures

This may happen if the Fiesta iOS App cannot communicate with Salsa 1's LED controller properly. Bluetooth connection issues, interference, or incorrect settings can all cause this issue. 

 

What To Check:

  • Make sure LED Ring Flash in the event’s Camera Settings is turned on
  • Test the event with LED Flash Brightness set to at least 50%, or increase the brightness anywhere up to 100% to ensure your captures will be well lit

 

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How To
Resolve Salsa LEDs Not Flashing During Captures

  1. Launch Fiesta iOS App
  2. Select an event
  3. Tap Configure Event
  4. Tap Interface
  5. Tap LED Ring
  6. Tap Unpair LEDs
  7. Tap Pair with LED to re-pair LEDs

 

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What To Know
Salsa LEDs Not Updating Pattern Or Color

This may occur if the Fiesta iOS App is not correctly communicating with Salsa 1's LED controller.

What To check:

  • If you’re changing the LED pattern or color using the Fiesta Web App, make sure the iPad is connected to Wi-Fi and the correct event is running

 

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How To
Resolve Salsa LEDs Not Updating Pattern Or Color

  1. Launch Fiesta iOS App
  2. Select an event
  3. Tap Configure Event
  4. Tap Interface
  5. Tap LED Ring
  6. Tap Unpair LEDs
  7. Tap Pair with LED to re-pair LEDs

 

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What To Know
Still having issues?

Some issues, such as flickering LEDs or a partially illuminated LED Ring, may not be resolved with the steps shared in this article. If your issue is not listed above or if the steps provided have not resolved your issue, reach out to our support team and we’ll be happy to help.

Please be sure to include a detailed description of the issue, and any images or videos you have to help us understand your booth's issue.

 

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