Explainer
How To
What To Know
- Using The Correct Power Cables
- Power Testing Tips
- Next Steps if Salsa 1 Still Is Not Receiving Power
- FAQ
Explainer
Understanding Salsa 1 Power Issues
When the Salsa 1 Photo Booth is not receiving power, the cause may be a problem with the power supply, the DC Extension Cable, or an internal connection. This guide walks through a series of steps to isolate the problem and restore power.
What To Know
Using The Correct Power Cables With Salsa 1
Always use the power supply shipped with the Salsa 1 Photo Booth, which includes the Salsa 1 AC Power Cable, Power Supply, and DC Extension Cable. Using other cables can interrupt power delivery or prevent the booth from functioning properly.
What To Know
Power Testing Tips
Avoid portable power sources when troubleshooting power issues with the booth
- Plug directly into a wall outlet when troubleshooting. Avoid battery packs, extension cords, and surge protectors.
Understanding Salsa 1 Power Supply LED Behavior
- A solid blue light indicates power is flowing normally.
- A blinking blue light often signals an issue with the Power Supply or Salsa 1 head.
- No light suggests an outlet or Power Supply failure. Try plugging the Power Supply into a different outlet.
- If the blue light still does not turn on, contact the PBSCO support for further assistance.
How To
Test The Salsa 1 Power Supply
- Disconnect the DC Extension Cable from the Salsa 1 head and all cables from each other and from the power
- Connect the AC adapter to the Power Supply brick and plug it directly into a wall outlet
IMPORTANT: Do not connect the DC Extension Cable to the Power Supply yet - Check the blue LED on the Power Supply brick
- If the blue LED is solid, connect the DC Extension Cable to the Power Supply brick only
IMPORTANT: Do not connect the DC Extension Cable to the Salsa 1 head yet - If the blue LED is blinking, stop here and reach out to the PBSCO support team for further assistance
- If the blue LED stays solid, continue to the following steps to test the Salsa 1 DC Extension Cable
How To
Test The Salsa 1 DC Extension Cable
- With a solid blue LED on the Power Supply, connect the DC Extension cable to the Salsa 1 head
- Power should now be delivered to the Salsa 1, which can be indicated by the sound of the fan and the iPad charging
Note: The LED light may or may not immediately turn on – this is normal - If the Salsa 1 is still not receiving power, check the connection between the Salsa 1 head and the DC Extension Cable
Note: This video provides tips for ensuring a solid connection
What To Know
Next Steps If Salsa 1 Still Is Not Receiving Power
If the Salsa 1 still is not powering on after troubleshooting, reach out to the PBSCO support team for further assistance.
For faster support, please send a short video showing the issue with the Salsa 1 not powering on. This will help the support team diagnose the problem and provide the best solution.
What To Know
FAQ
What if the fan is not spinning when I power on Salsa 1?
- A non-spinning fan points to an issue with the power connection or the Salsa 1 Power Supply. To confirm, ensure the cables are securely connected and try a different outlet.
If the problem persists, contact the PBSCO support team.
Can a portable power source be used to power Salsa 1 if there's no power at the event?
- Find the recommended portable power supplies on the Salsa 1 Recommended Accessories page.
Learn more about the Salsa 1 Recommended Accessories.
Why is my iPad not charging after connecting to Salsa 1?
- A loose DC Extension Cable or a worn iPad charging cable can prevent the iPad from charging.
Learn more about troubleshooting Salsa 1 iPad Charging Issues.
Can a different power supply be used with Salsa 1?
- No, it's recommended to only use the original Salsa 1 Power Supply. Third-party power supply bricks may cause unstable performance or connection issues.
Where can I purchase replacement power cables for my Salsa 1?
- Order replacement power cables on the Salsa 1 Replacement Parts page.
What should I do if my Salsa 1 Booth still is not working after troubleshooting?
- If all troubleshooting steps have been completed and the booth is still not functioning correctly, reach out to the PBSCO support team with a video of the issue. The support team will be able to assist with diagnosing and resolving the problem.