Table Of Contents

Explainer

• Account Billing Section

How To

• Access Account Billing
• Update Payment Method
• Add Secondary Payment Method
• Set A Default Payment Method
• Preview Upcoming Invoice
• Access Past Invoices
• Cancel A Scheduled Downgrade
• Cancel A Scheduled Pause

What To Know

• Unable To Add Payment Method
• Adding Subscription Credits
• Scheduled Downgrades
• Canceling A Scheduled Pause
• FAQ

Explainer
Account Billing Section

Account Billing is the section of the Fiesta account where billing activity, payment methods, invoices, and subscription credits can be viewed and managed.

This includes upcoming subscription charges, past invoices, and any subscription credits currently available on the account.

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How To
Access Account Billing

1. Log in to the Fiesta Web App
2. Select the Account icon in the upper right corner
3. Select Billing from the dropdown menu

Important: Account Billing is not available in the Fiesta iOS App. It can only be accessed through the Fiesta Web App in a desktop or mobile web browser.

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How To
Update Payment Method

1. Log in to the Fiesta Web App
2. Select the Account icon in the upper right corner
3. Select Billing from the dropdown menu
4. Under Payment Methods, click the three-dot menu next to the current payment method
5. Select Edit Payment Info
6. Enter the card number, expiration date, CVC, and ZIP code
7. If multiple payment methods are saved, check Set as Default Payment Method to make it the primary payment method
8. Click Save Changes

IMPORTANT: A valid credit or debit card must always remain on file. The only saved payment method cannot be removed.

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How To
Add Secondary Payment Method

1. Log in to the Fiesta Web App
2. Select the Account icon in the upper right corner
3. Select Billing from the dropdown menu
4. Under Payment Methods, click Add Secondary Payment Method
5. Enter your card number, expiration date, CVC, and ZIP code
6. Click Add to save your secondary payment method

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How To
Set A Default Payment Method

If you have multiple payment methods on file, you can choose a default payment method to make automatic payments for your subscription. 

To set a default payment method from the Billing tab:

1. Log in to the Fiesta Web App
2. Select the Account icon in the upper right corner
3. Select Billing from the dropdown menu
4. Under Payment Methods, click the three-dot menu next to the payment method you want to set as default
5. Select Set as Default

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What To Know
Unable To Add Payment Method

If you receive an error while updating your billing information, it may be due to one of the following reasons:

• Incorrect zip code
• A security block placed by your banking institution
• Insufficient funds

We recommend contacting your bank or credit card company if you are unable to update your billing information.

If the issue continues after checking with the bank or card provider, reach out to our support team.

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How To
Preview Upcoming Invoice

The Upcoming Invoice section provides a quick overview of subscription charges for the next billing cycle.

To view a detailed invoice breakdown:

1. Log in to the Fiesta Web App
2. Select the Account icon in the upper right corner
3. Select Billing from the dropdown menu
4. Under Upcoming Invoice, select Preview

The invoice preview shows the cost of each license and the total before and after subscription credits are applied. If no subscription credits are available, they will not appear in the preview.

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How To
Access Past Invoices

The Past Invoice section provides a history of your previous invoices and payments for your account.

You can download past invoices from this section to keep for your own records or accounting purposes.

To Download Past Invoices:

1. Log in to the Fiesta Web App
2. Select the Account icon in the upper right corner
3. Select Billing from the dropdown menu
4. Click the Download Icon beside the invoice you wish to download

If a past invoice shows a failed payment or another issue, select the icon next to the invoice status for more details.

If help is needed with a billing issue or invoice error, contact our support team here or email support@photoboothsupplyco.com.

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What To Know
Adding Subscription Credits

Subscription Credits are included with some Salsa 1, Salsa 2, Guac, and Tortilla booth purchases. If a booth purchase included subscription credits, an email with a redemption code is sent for use during account creation or later in the Billing section.

Applied credits are automatically used toward subscription charges and continue applying to upcoming invoices while credits remain available.

If the displayed credit balance appears incorrect, contact our support team here or email support@photoboothsupplyco.com.

Learn more about Fiesta Credit Management.

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What To Know
Scheduled Downgrades

Downgrading your Fiesta subscription does not immediately adjust your subscription, as payments are made to cover the following month, not the prior month. To avoid losing access to removed licenses, or Fiesta Pro features, downgrades are scheduled to occur on your next billing cycle date.

If you need to make additional changes while a downgrade is scheduled, or if you change your mind about downgrading, you can cancel the scheduled downgrade in the Billing section.

Learn how to adjust your Fiesta subscription

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How To
Cancel A Scheduled Downgrade

1. Log in to the Fiesta Web App
2. Select the Account icon in the upper right corner
3. Select Billing from the dropdown menu
4. Select Cancel Schedule in the scheduled downgrade banner

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What To Know
Canceling A Scheduled Pause

When a subscription pause is scheduled, the Fiesta account remains active until the next billing cycle date, since that subscription time has already been paid for.

Until the scheduled pause takes effect, the pause can be canceled to keep the subscription active and prevent it from pausing on the next billing cycle date.

Canceling a scheduled pause can be helpful if an event is booked unexpectedly. If there are no upcoming events for longer than one month, downgrading the subscription may be a better option instead.

Learn more about subscription pausing.

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How To
Cancel A Scheduled Pause

1. Log in to the Fiesta Web App
2. Select the Account icon in the upper right corner
3. Select Billing from the dropdown menu
4. Click Cancel Scheduled Pause in the scheduled pause banner

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What To Know
FAQ

How do I see my available subscription credits?

• Available subscription credits can be viewed in the Billing section of the account.
• Available credits appear in the invoice summary when credits are present on the account.

What is the purpose of a secondary payment method?

• A secondary payment method can be added to your account to act as a backup, ensuring that you continue to have access to your Fiesta account if your primary payment method fails to process a payment successfully.

Why can't I see the Billing option in the Account tab? 

• Account Billing is only available on the Fiesta Web App.
• If you do not see Billing as an option in the Account tab, you may currently be using the Fiesta iOS App.

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