Explainer
How To
What To Know
- Fiesta Licenses
- "No Licenses Available"
- Subscription Tiers
- Billing Frequency
- Pausing Subscription
- When Changes Take Effect
Explainer
Account Subscription Section
The Account Subscription Section is the section in the Account tab where all subscription-related tasks are handled. This includes adjusting the number of subscriptions, the type of subscription, and the billing frequency.
There is a breakdown of each subscription type listed as well, so it is easy to compare which subscription type will work best for you!
How To
Access Subscription
- Log in to the Fiesta App
- Select the Account icon in the upper right
- Select the account name from the menu
- Select Subscription from the left navigation
What To Know
Fiesta Licenses
A Fiesta license allows you to run an in-person event. It is important to note, an active subscription with at least one license is necessary to log in to Fiesta to create, manage, and edit events, access the Photobooth Academy, host event captures on a Live Gallery, and so much more.
With a Fiesta license you will also be able to run an in-person event using the Fiesta iOS Software.
Logging in to the Fiesta iOS App on a device will assign one of your licenses to that device if there is an available license. Devices with an assigned license will appear in the Devices section of your account settings.
If you remove a device from the Devices list in Fiesta, the license will be free to use on a different device.
Learn more about managing assigned Devices
With a single Fiesta license you can:
- Log in to the Fiesta iOS App on one device
- Access the Fiesta Web App from any device
- Run unlimited Virtual Events
- Keep Live Galleries online
Note: Virtual Events, 360 Events, and Printing are only available on Fiesta Pro.
If you plan on running more than one in-person event (including Sharing Station) at the same time, you will need to add an additional license for each device.
How To
Adjust Number Of Licenses
- Log in to the Fiesta Web App
- Click the Account Icon in the upper right
- Select the account name from the menu
- Select Subscription from the left navigation
- Click Manage
- Click the the plus (+) or minus (-) button to add or remove your desired number of licenses
- Click Update Plan
- Click Checkout (if adding additional licenses)
What To Know
"No Licenses Available"
You may receive this message when trying run events from more instances of the Fiesta iOS App than you have additional licenses available.
This can be due to a few reasons:
- There are other iPads utilizing the license(s) available on the account
- You were logged out of your Fiesta iOS App unexpectedly
- There is an error in connection between the Fiesta server and the app
To resolve this issue, you may need to remove an assigned iPad from your account or increase your number of licenses.
What To Know
Subscription Tiers
There are two tiers of Fiesta: Fiesta Pro and Fiesta Plus. These tiers determine which features you have available to you for your events.
Fiesta Pro is our most popular plan and includes tons of great features and benefits for building better guest experiences, and branding, and can help with closing bookings with potential clients.
New Fiesta accounts start with a free 30-day trial of Fiesta Pro to try out everything Fiesta has to offer.
See a full plan overview and comparison for Fiesta Pro and Fiesta Plus
How To
Adjust Subscription Tier
- Log in to the Fiesta Web App
- Select the Account Icon in the top right corner
- Select the account name from the menu
- Select Subscription from the left navigation
- Click Manage
- Select either Pro or Plus
- Click Update Plan
- Click Checkout (if upgrading your plan)
What To Know
Billing Frequency
Your Fiesta subscription can be paid either Monthly or Yearly. Both billing frequency options available to you, have their own benefits.
Benefits of paying monthly:
- Option to pause your subscription at any time
- Flexibility to switch between Fiesta Pro and Plus, or change your number of licenses month-to-month
Benefits of paying yearly:
- Reduced monthly cost
- Don’t have to worry about possible failed payments throughout the year
New Fiesta accounts start with a free 30-day trial of Fiesta Pro when a credit card is input. Your subscription will automatically renew with a monthly billing frequency at the end of the trial.
How To
Adjust Billing Frequency
- Log in to the Fiesta Web App
- Select the Account Icon in the upper right corner
- Select the account name from the menu
- Select Subscription from the left navigation
- Click Manage
- Select either Monthly or Yearly
- Click Update Plan
- Click Checkout (if upgrading your plan)
What To Know
Pausing Subscription
Your Fiesta Subscription is the combination of your plan, number of licenses, and billing frequency for your account which provides you access to Fiesta’s services and features.
Pausing a subscription turns off auto-renew and allows you to pick it back up the following billing cycle.
You can pause your subscription at any time, for any reason, and the pause will go into effect at the end of your current billing cycle.
Learn more about pausing your subscription
What To Know
When Changes Take Effect
Changes to your subscription plan or number of licenses may incur immediate charges, or may immediately affect access to certain features.
This guide should provide an overview of what to expect, and when those changes will take place.
License Changes
Increasing the number of licenses:
- New licenses can be assigned to additional iPads immediately.
- My Plan will update to reflect the new total.
- A prorated charge applies as soon as an additional license is added.
Decreasing the number of licenses:
- You keep your current licenses until the next billing cycle.
- Your next invoice reflects the lower license count.
- iPads with the oldest "Last Activity" date will be logged out.
- If reduced to 0 licenses, all devices are logged out at the end of the billing cycle.
Plan Upgrades & Downgrades
Upgrading to Fiesta Pro:
- Immediate access to all Fiesta Pro features.
- All licenses upgrade to Fiesta Pro.
- A prorated charge applies at the time of upgrade.
Downgrading to Fiesta Plus:
- You keep Fiesta Pro features until the next billing cycle.
- Your invoice updates to reflect the downgrade.
- All licenses revert to Fiesta Plus.
- Access is removed for Fiesta Pro-exclusive features like Printing and Virtual Booth on the next billing cycle date.
Billing Frequency Changes
Switching from Monthly to Yearly:
- A prorated charge covers the current month plus the remaining year.
- Payment is processed immediately when the billing frequency change is made.
- Your next invoice is due a year from the switch date.
Switching from Yearly to Monthly:
- No immediate changes or charges.
- Your monthly subscription will begin after your paid year of subscription concludes.
- Your next invoice is due at the end of your yearly subscription.