How To Send System Logs To Support
Guac’s System Logs can be helpful in resolving issues with your booth or when running an event. This guide will walk you through how to send them to our customer support team.
Table Of Contents
Explainer
What are System Logs?
Guac’s System Logs are a collection of data about how your booth is performing. These logs may contain important information that can be useful for our support team to better troubleshoot any issues you may run into.
The System Logs include:
Salsa account name
Hardware information
Event name and dates
Activity in the Fiesta iOS App
The System Logs do not include:
Fiesta account passwords
iPad, Guided Access, or event passcodes
Guest email addresses or phone numbers
Event captures
How To
Send System Logs To Support
Assemble and power on Guac
Set up the iPad Email App
Log in to the Fiesta iOS App
Tap the Settings gear in the top right corner
Tap Guac & Chips
Tap System Logs
Note: You may need to scroll down to find the System Logs button
Tap Send System Logs
Enter the email address support@photoboothsupplyco.com
Enter your ticket number in the subject line
Tap Send
Note: It may take a couple second to generate the email after tapping Send System Logs.
What To Know
System Logs Won't Send
If you don’t have an email address set up on your iPad or if the logs will not send, you can find the logs within the iPad’s Files app and send them directly to our customer support team.
Locate and open the Files app on the iPad
Tap Files on the top left corner
Select On My iPad
Tap the Fiesta folder
Tap Select on the top of the screen
Select the debug_logs folder
Tap Share on the bottom left corner
Select a method to share the folder to another device that can send outgoing emails
Once you’ve sent the debug_logs folder to another device, send that folder to support@photoboothsupplyco.com with your ticket number as the subject.
