How To Manage Your Fiesta Plan And Licenses
Need to upgrade your Fiesta plan to have access to premium features, or add a license to your account to run two or more events at once? You’re in the right place.
Table Of Contents
Explainer
What is a Fiesta Plan?
There are two tiers of Fiesta: Fiesta Pro and Fiesta Plus. These tiers determine which features you have available to you for your events.
Fiesta Pro is our most popular plan and includes tons of great features and benefits for building better guest experiences, branding, and can help with closing bookings with potential clients.
New Fiesta accounts start with a free 30-day trial of Fiesta Pro to try out everything Fiesta has to offer.
If you find that your business doesn’t have a need for any of the Fiesta Pro features, you can downgrade your plan to Fiesta Plus from the Billing section of your account settings.
Explainer
What is a Fiesta License?
A Fiesta license allows you to run an in-person event. It is important to note, an active subscription with at least one license is necessary to log in to Fiesta to create, manage, and edit events, access the Photobooth Academy, host event captures on a Live Gallery, and so much more.
With a Fiesta license you will also be able to run an in-person event using the Fiesta iOS Software.
Logging in to the Fiesta iOS Software on a device will assign one of your licenses to that device if there is an available license. Devices with an assigned license will appear in the Devices section of your account settings.
If you remove a device from the Devices list in Fiesta, the license will be free to use on a different device.
Learn more about managing assigned Devices
With a single Fiesta license you can:
Log in to the Fiesta iOS App on one device
Access the Fiesta Web App from any device
Run unlimited Virtual Events
Keep Live Galleries online
Note: Virtual Events and 360 Events are only available on Fiesta Pro.
If you plan on running more than one in-person event (including Sharing Station) at the same time, you will need to add an additional license for each device.
Explainer
What is Billing Frequency?
Your Fiesta subscription can be paid either Monthly or Yearly. Both billing frequency options available to you, have their own benefits.
Benefits of paying monthly:
Option to pause your subscription at any time
Flexibility to switch between Fiesta Pro and Plus, or change your number of licenses month-to-month
Benefits of paying yearly:
Reduced monthly cost
Don’t have to worry about possible failed payments throughout the year
New Fiesta accounts start with a free 30-day trial of Fiesta Pro when a credit card is input. Your subscription will automatically renew with a monthly billing frequency at the end of the trial.
How To
Add Or Remove Fiesta Licenses
To add or remove Fiesta licenses:
Log in to the Fiesta Web Software
Click the Account Icon in the upper right
Select Billing from the drop down menu that appears
Click Manage
Click the the plus (+) or minus (-) button to add or remove your desired number of licenses
Click Update Plan
Click Checkout (if adding additional licenses)
Learn more about when changes to the number of Fiesta licenses take affect
How To
Change Your Fiesta Plan
To upgrade or downgrade your Fiesta plan:
Log in to the Fiesta Web Software
Select the Account Icon in the top right corner
Select Billing from the drop down menu that appears
Click Manage
Select either Pro or Plus
Click Update Plan
Click Checkout (if upgrading your plan)
Learn more about when changes to your Fiesta plan take effect
How To
Adjust Your Billing Frequency
To adjust your subscription billing frequency:
Log in to the Fiesta Web Software
Select the Account Icon in the upper right corner
Select Billing
Click Manage
Select either Monthly or Yearly
Click Update Plan
Click Checkout (if upgrading your plan)
Learn more about when changes to your billing frequency take effect
What To Know
When Changes Take Effect
Changes to your account may incur immediate charges or changes to your subscription and access to certain features.
This guide should provide an overview of what to expect and when those changes will take place.
Increasing the number of licenses:
You will be able to assign the new licenses to additional iPads
The new number of total licenses will be reflected under My Plan
You will be charged a prorated amount for the additional licenses at the time of upgrade
Decreasing the number of licenses:
You will continue to have access to the original number of licenses until the next billing cycle
Your next invoice will reflect the reduced number of licenses
You will be logged out of the Fiesta iOS App on iPad(s) with the oldest “Last Activity” date
If decreased to 0 licenses, you will be logged out of the Fiesta iOS App on every device at the end of the billing cycle
Upgrading from Fiesta Plus to Fiesta Pro:
You will have immediate access to all Fiesta Pro features
All of your licenses will be upgraded to Fiesta Pro
You will be charged a prorated amount at the time of upgrading
Downgrading from Fiesta Pro to Fiesta Plus:
You will continue to have access to Fiesta Pro features until the next billing cycle
Your next invoice will reflect your plan downgrade
All of your licenses will be downgraded to Fiesta Plus
Guests will no longer be able to access Fiesta Pro exclusive features, such as Virtual Booth
Monthly to Yearly Billing Frequency Change:
You will be charged a prorated amount for that month plus the remainder of the year at the time of switching
Your next invoice will be due a year from when you switched
Yearly to Monthly Billing Frequency Change:
There will be no immediate change to your account or subscription
Your next invoice will be due at the end of your yearly subscription
What To Know
"No License Available" Message
You may receive this message when trying run events from more instances of the Fiesta iOS Software than you have additional licenses available.
This can be due to a few reasons:
There are other iPads utilizing the license(s) available on the account
You were logged out of your Fiesta iOS Software unexpectedly
There is an error in connection between the Fiesta server and the App
To resolve this issue, you may need to remove an assigned iPad from your account or increase your number of licenses.
To remove an assigned iPad from your account:
Log in to the Fiesta Web Software
Click on the Account Icon in the upper right corner
Select Devices
Click Remove Device under the iPad you want unassigned
Click Remove Device to confirm
Try logging in to the Fiesta iOS app again
Still having issues? Reach out to our support team so that we can help!
