Explainer
How To
- Preliminary Troubleshooting Steps
- Resolve "Pairing failed. Please try again" Software Fix
- Resolve "Pairing failed. Please try again" Hardware Fix
- Resolve Salsa LEDs Not Lighting Up When Plugged Into Power
- Resolve Salsa LEDs Not Flashing During Captures
- Resolve Salsa LEDs Not Updating Pattern Or Color
- Resolve Salsa LEDs White Too Warm
What To Know
- Salsa 2 Best Practices
- "Pairing failed. Please try again" Error
- Salsa LEDs Not Lighting Up When Plugged Into Power
- Salsa LEDs Not Flashing During Captures
- Salsa LEDs Not Updating Pattern Or Color
- Salsa LEDs White Too Warm
- Still Having Issues?
Explainer
Understanding Salsa 2 LED Issues
Salsa 2 LED issues can occur for a number of reasons. Because the LEDs pair via Bluetooth, interference or a failed pairing attempt may prevent them from functioning correctly.
Due to the nature of a photo booth's functionality, the LEDs can also experience wear over time after extended use and may eventually need to be replaced.
What To Know
Salsa 2 Best Practices
Always have an iPad installed before powering on your Salsa 2 Booth!
- Your warranty will be voided if Salsa 2 is powered on without an iPad or its cardboard insert installed.
- Keep the cardboard insert that shipped with your Salsa 2! If you do not have an iPad already, the insert can remain in place to ensure the booth receives power correctly.
Always use the Salsa 2's original USB-C charging cable and wall adapter!
- Salsa 2's original power components are rated for 100 watts and are required to provide enough power for the booth to function properly.
- Third-party adapters or cables—especially those rated at 30W or 60W—will fail to supply adequate power to Salsa 2's LEDs, fans, and iPad charging port.
How To
Preliminary Troubleshooting Steps
Many common Salsa 2 LED issues can be resolved by following these steps.
Try: Updating the Fiesta iOS App.
Salsa 2's LEDs work best when you're running the latest version of the Fiesta iOS App on your iPad.
- Launch the App Store app
- Search for Fiesta: Photo Booth Software
- Tap the app listing in the search results
- If an update is available, tap Update
Try: Re-pairing Salsa 2's LEDs.
Re-pairing Salsa 2's LEDs in the Fiesta iOS App will refresh the software's connection to the LED Ring and can help when your LEDs do not come on upon starting an event.
- Launch the Fiesta iOS App
- Select an Event
- Select Configure Event
- Select Interface
- Select LED Ring
- Select Unpair LEDs
- Select Pair with LED to re-pair LEDs
Try: Checking your iPad settings.
Pairing your Salsa 2's LEDs in the Fiesta iOS App requires configuring a few critical settings in the iPad Settings app.
- Launch the iPad Settings app
- Select Bluetooth
- Ensure Bluetooth is turned on
- Scroll to Privacy & Security
- In Privacy & Security, select Bluetooth
- Toggle Fiesta off and then on
- Go back to Privacy & Security
- Select Local Network
- Toggle Fiesta off and then on
Try: Reconnecting Salsa 2 to power.
Checking Salsa 2's power components for a firm connection and signs of damage or wear can help resolve hardware-based connection issues.
- Disconnect all cables from both the Salsa 2 Booth and the power outlet
- Inspect the port on the back of the Salsa 2 Roamer for signs of damage or dislocation
- Reconnect the USB-C cable to the power adapter
- Plug the power adapter into a power outlet that can deliver at least 100 watts
- Check the power adapter for a solid blue light to indicate that power is flowing
- Reconnect the other end of the USB-C cable to the Salsa 2 Roamer power port
Try: Restarting Salsa 2 and the Fiesta iOS App.
Powering your booth and iPad down, and keeping them shut off for 15-30 seconds before restarting, can help resolve persistent pairing and connection issues.
- Disconnect Salsa 2 from power
- Force close the Fiesta iOS App
- Open the iPad Settings app
- Select General
- Scroll down in the General settings and select Shut Down
- Slide the slider to turn off the iPad
- Wait 15 to 30 seconds
- Reconnect Salsa 2 to power
Note: this should power the iPad back on as well - Open the Fiesta iOS App
- Select the event
- Select Configure Event
- Select Interface
- Select LED Ring
- Select Pair with LEDs
What To Know
"Pairing failed. Please try again" Error
This error message may appear in the Fiesta iOS App when attempting to pair Salsa 2’s LEDs. The most common causes include insufficient power to the booth or incorrect Bluetooth permissions in the iPad settings.
How To
Resolve "Pairing failed. Please try again" Software Fix
What To Check:
- Bluetooth is turned on in the iPad Settings app
- Fiesta has Bluetooth access enabled in the Privacy settings
How To Resolve:
- Launch the iPad Settings app
- Select Bluetooth
- Ensure Bluetooth is turned on
- Scroll to Privacy & Security
- In Privacy & Security, select Bluetooth
- Toggle Fiesta off and then on
Note: Salsa 2 LEDs will not appear in the list of Bluetooth devices in the iPad Settings app and can only be paired inside the Fiesta iOS App.
How To
Resolve "Pairing Failed. Please try again" Hardware Fix
What To Check:
- Salsa 2's fan is running
- The iPad shows that it is charging
- Salsa 2's power adapter shows a solid blue light
How To Resolve:
- Disconnect all cables from both the Salsa 2 Booth and the power source
- Reconnect the USB-C cable to the power adapter
- Reconnect the power adapter to power
- Reconnect the other end of the USB-C cable to the port on the back of the Salsa 2 Roamer
Note: If any of the items in the “What To Check” list are not working after reconnecting the USB-C cable to the Salsa 2 Roamer's power port, reach out to us for support.
What To Know
Salsa LEDs Not Lighting Up When Plugged Into Power
Salsa 2 ships with its LEDs configured in Lamp Mode. When the booth is plugged into power for the first time, the LED Ring will display a solid white light.
After the booth has been paired with the Fiesta iOS App, the LEDs will typically only activate when an event begins.
How To
Resolve Salsa LEDs Not Lighting Up When Plugged Into Power
- Launch the Fiesta iOS App
- Sign out of your account if you are logged in
- Select Launch Lamp Mode
- Select Pair With LED if the LEDs are not paired
- Select Turn On Lamp Mode if the LEDs are already paired
- Exit the Fiesta iOS App
Note: With Lamp Mode enabled, the LED Ring will remain solid white until the booth is disconnected from power.
What To Know
Salsa LEDs Not Flashing During Captures
This may occur if the Fiesta iOS App cannot communicate correctly with the LED controller. Bluetooth interference or incorrect settings may prevent the LEDs from flashing during captures.
What To Check:
- LED Ring Flash is enabled in the Camera Settings
- LED Flash Brightness is set to at least 50 percent
How To
Resolve Salsa LEDs Not Flashing During Captures
- Launch the Fiesta iOS App
- Select an event
- Select Configure Event
- Select Interface
- Select LED Ring
- Select Unpair LEDs
- Select Pair with LED to re-pair LEDs
What To Know
Salsa LEDs Not Updating Pattern Or Color
This issue may occur if the Fiesta iOS App is not communicating properly with the LED controller.
What To check:
- If you're using the Fiesta Web App to change the LED Ring settings, ensure the iPad is connected to Wi-Fi and the correct event is running
How To
Resolve Salsa LEDs Not Updating Pattern Or Color
- Launch the Fiesta iOS App
- Select an event
- Select Configure Event
- Select Interface
- Select LED Ring
- Select Unpair LEDs
- Select Pair with LED to re-pair LEDs
What To Know
LEDs White Too Warm
Fiesta includes two white tone options when selecting a solid color pattern. Warm white appears first in the color picker and may appear slightly orange compared to cool white.
What to check:
- Check whether the selected white color shows an orange or blue border
Note: Flash and Standby white rings always use the warm white tone.
How To
Resolve LEDs White Too Warm
- Open the Fiesta iOS App
- Select the event
- Select Configure Event
- Select Interface
- Select LED Ring
- Select Solid Color Pattern
- Select the Color Picker
- Select the white color with the blue border
What To Know
Still Having Issues?
Some LED issues such as flickering LEDs or partially illuminated rings may require additional troubleshooting or hardware replacement. If your issue is not listed or the steps above did not resolve the problem, reach out to our support team and we’ll be happy to help.
Please be sure to include a detailed description of the issue, along with any photos or videos of the booth.